Customer Service and Order Fulfillment Representative

3 days ago


Singapore beBeeCommunication Full time

Order Fulfillment Specialist

As an Order Fulfillment Specialist, you will be responsible for the efficient and accurate processing of customer orders from receipt to delivery. This role requires excellent communication skills, as you will interact with customers to resolve any issues or concerns they may have regarding their orders.

Key Responsibilities:

  • Process and fulfill orders in a timely and accurate manner, ensuring that all customer requirements are met.
  • Respond promptly to customer inquiries and complaints, providing clear and concise information to resolve their issues.
  • Manage sales data and customer contact information, maintaining accurate records to support business decision-making.
  • Maintain a well-organized filing system for easy access to work documents, ensuring compliance with company policies and procedures.
  • Identify opportunities for process improvements, collaborating with supervisors to implement changes that enhance operational efficiency.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
  • Competency in MS Office and computer skills, with the ability to learn new software and systems quickly.
  • At least 1 year of relevant work experience in a similar role, with a proven track record of meeting performance targets and delivering high-quality results.


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