IT Help Desk

3 days ago

Singapore Manpower Singapore Full time

Join to apply for the IT Help Desk (Japanese-speaking) role at Manpower Singapore. Key Responsibilities Provide first-level IT support via phone, email, and chat, and use ServiceNow to categorize, prioritize incidents and service requests. Support incident handling and user requests, ensuring effective communication with Japanese‐speaking clients and stakeholders. Perform initial diagnosis and resolve or escalated issues according to ITIL processes. Monitor ticket queues and ensure timely resolution in line with SLAs. Maintain clear communication with users throughout the support lifecycle. Knowledge & Documentation Update and maintain internal knowledge base articles. Document troubleshooting steps and resolutions for future reference. Contribute to continuous improvement of support documentation and workflows. IT Provisioning & Access Management Install and configure software and basic hardware. Set up network access, printers, and shared resources. Manage user permissions and license allocations. Ensure compliance with internal security and access policies. Collaboration & Process Improvement Work closely with other IT teams to resolve complex issues. Participate in service improvement initiatives and feedback loops. Support audits and reporting related to ITIL processes and SLA metrics. Key Requirements Minimum 1 year of experience in IT help desk or IT support. Minimum 1 year of experience working in a financial institution or related field. Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to communicate with Japanese‐speaking clients. Maintain and update knowledge base articles. Ensure compliance with SLAs and ITIL processes (incident, request, problem management). Collaborate with other IT teams to ensure seamless service delivery. Proficient in PC operating skills on Windows (Outlook, Word, Excel, internal application software) and iPad on iOS. Other Skills And Experience ITIL Foundation certification. Experience working on multinational projects or in global teams. Professional experience in banking‐related operations in Singapore and a solid understanding of regulatory frameworks established by Singapore's financial authorities. Seniority Level Entry level Employment Type Full‐time Job Function Information Technology Industries Staffing and Recruiting #J-18808-Ljbffr

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