Customer service leader asean f/m

4 weeks ago

Singapore DuPont Full time

地点: Marina Bay Financial Centre Tower 2, Singapore Category: 其他 Job Id: 237081 W Job Type: 有经验的 混授 在杜邦,我们致力于最重要的事情,无论是为全球超过十亿的人提供洁净的水,还是为手机、电动车等日常生活中的科技产品生产必备材料,或是保护全球员工。这是一家首屈一指的多元化公司,致力于为客户提供具有真正意义和价值的可持续解决方案。该公司具有协作精神,因为它相信只有大家作为一个团队共同努力,才能取得最佳成果。此外,该公司还重视思想的多元化。如果您想加入这样一家公司,那么杜邦就是您的理想之选 为什么加入我们?我们的目标是以必要创新助力世界繁荣发展。我们致力于重要的事情您有机会规划自己的发展道路、挑战自我,并获得新能力,从而创造有价值且有意义的职业生涯。我们通过为员工提供具有竞争力的薪资和激励计划来奖励员工,以认可其技能、能力及其对业绩的贡献。体验一个倡导团队合作、灵活而平衡的协作环境,以及一种能够接纳所有声音的包容性氛围 The Electronics & Industrial (E&I) business of Du Pont is currently looking for a seasoned ASEAN Customer Service Leader f/m based in Singapore. The Customer Service Leader for Electronics & Industrial (E&I) will lead a team of Customer Service Representatives (CSRs). This role is pivotal in driving business growth, enhancing customer experience, improving productivity, and fostering team development. Responsibilities include managing day-to-day operations, implementing customer service strategies, and leading transformative initiatives towards a technology-driven, customer-focused service approach. This position reports to the Asia Pacific Customer Service Leader and is a member of the Asia Pacific Customer Service Leadership Team. Position Responsibilities: As part of the Asia Pacific regional customer service leadership team, set regional priorities and objectives in alignment with Global Customer Service, Business, and corporate goals. Plan and facilitate meetings and key spearhead initiatives. Set and achieve team objectives in line with regional priorities and be accountable for team results. Plan and manage day-to-day operations and key order-to-cash processes. Serve as an escalation point for customer service, customers, business, and adjacent functions concerns and issues. Coach and develop CSRs, enhancing their skills and capabilities. Advance business and product knowledge within the team. Develop succession and career progression plans in line with individual development plans. Plan and manage key processes including hiring, recruiting, rewards and recognition, performance partnership, budget control, governance, and approvals. Balance workload distribution among CSRs based on expertise, customer needs, and employee wellbeing. Build and manage efficient schedules and backup processes to meet commitments and ensure business continuity. Ensure adequate training for backups. Establish, monitor, and analyze key performance indicators, identifying and addressing gaps. Sponsor improvement projects and mentor improvement teams. Collaborate with regional and global workstreams to facilitate the use of the latest technologies, tools, systems, and processes for capability enhancement and process improvement. Collaborate with regional and global training teams to facilitate training and assess its impact on productivity and contribution. Ensure seamless coordination with adjacent functions for a superior customer experience. Collaborate with local businesses to understand issues and initiatives and incorporate insights into team decisions, policies, and practices. Participate in commercial and customer activities (e.g. customer visits, meetings, leadership engagements, etc.) to gain customer and market insights (service agreements, strategies, policies, practices, etc.). Design and manage processes and tools for consistent and efficient decision-making (e.g., supply constraints, product substitutions, customer expediting, etc.). Engage global and regional resources as needed. Ensure SOX compliance and adherence to internal controls in team activities and documentation. Execute Controls, Compliance, and Risk (CC&R) sign-offs. Coordinate with Audit on CC&R Reports, conducting checks and reviews as needed. Organizational Relationships: Reports to the Asia Pacific Customer Service Regional Leader. Part of the Asia Pacific Leadership Team. Regular interaction with Supply Chain, Order Fulfillment, Customers and Commercial Teams. Collaborates with Customer Service Leaders across the region and globally. Competencies and Skill Requirements: Proven ability to drive results through accountability, teamwork, and collaboration. Strong data analysis skills for informed decision-making. Effective engagement and negotiation skills with diverse business and customer groups. Commitment to building customer-centric relationships and solutions. Flexibility and resilience in achieving goals. Leadership in team building, coaching, and development. Quick adaptation to new technologies and processes. Resilience in managing ambiguity and innovative problem-solving. Strong change management leadership. Proficiency in Microsoft Office and related software. Excellent organizational and time management skills. Can thrive in a dynamic fast-paced environment. Preferred international business experience. Willingness to travel internationally. Education and Work Experience Requirements: Bachelor's Degree required. At least 5 years’ experience in a Customer Service or related role with people-management responsibilities. Additional experience in supply chain or logistics. Green or Black Belt Certification or equivalent preferred. Fluency in English is required. #LI-CD1 加入我们的人才社区并与我们保持联系杜邦是一家推崇机会均等的公司。我们对符合条件的求职者一视同仁,不会因其种族、肤色、宗教、信条、性别、性取向、性别认同、婚姻状况、国籍、年龄、退伍军人身份、残疾或或属于任何其他受保护阶层而区别对待。如果您需要借助合理的便利条件来搜索或申请职位,请访问我们的无障碍功能页面获取联系信息。 #J-18808-Ljbffr

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