Customer Success Manager

1 week ago

Singapore Reforged Labs (YC W22) Full time

Direct message the job poster from Reforged Labs (YC W22)
Work on AI agents that power top global gaming studios
World-class team from Harvard & FAANG
Competitive salary and bonus with proven market fit
About Us
Reforged Labs is the creator of Boa, the AI creative intelligence agent that helps mobile game marketers answer all their questions about what ads are performing, why they work, and what to create next.
The AI agents we build help mobile-game marketers create, test, and scale winning ad creatives. Our stack combines retrieval-augmented generation, multimodal models, and billions of gameplay and ad-performance signals.
We’re a small but fast-growing team with backgrounds from Google, Microsoft, Apple, and Harvard. We’re backed by world-class investors, including DCM, Y Combinator, the founder of King and Sky Mavis, and executives from Niantic and Pocket Gems.
The Role
We’re looking for our founding Customer Success Manager who will be the trusted advisor to our customers, from onboarding to retention. You will not only work directly with customers to drive value, but also design the systems, playbooks, and strategies that define our new Customer Success function. This role is perfect for someone who is deeply curious, customer-obsessed, and energized by building strong, long-term relationships. This is a foundational role that will shape how we support, engage, and grow our customer relationships from the ground up.
Responsibilities:
Own the customer journey: Onboard new accounts, provide training, and build relationships that drive product adoption.
Build playbooks and workflows: Help create scalable systems for onboarding, success planning, and check-ins.
Be the voice of the customer: Advocate for customer needs internally with Product and Engineering teams.
Drive outcomes: Proactively help customers realize value, meet their goals, and achieve success benchmarks.
Resolve issues quickly: Triage support tickets, answer questions, and surface feedback effectively.
Renew and retain: Monitor

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