Market Specialist, Global Response Operations

2 days ago

Singapore Meta Full time

Market Specialist, Global Response Operations - SEO South Asia
The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.
As the operational arm of Meta’s work in Trust and Safety, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and market and language insights, beyond what our standard systems or scaled solutions can provide.
The Market Specialist will work with stakeholders in Operations, Policy, Legal, Process, and Product teams to review and enforce content reported for potential abuse, resolve user account issues, improve the overall support experience for the South Asia Region, as well as solve enforcement issues across a wide range of Meta markets. This position is full-time and is based in Singapore.
Responsibilities
Work as part of the SEO South Asia team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia region while specifically representing the Bangladesh Market.
Work as part of an On-call Operational structure to enforce critical content, particularly in response to Government, Regulatory, and Trusted Partner escalations, within SEO Regions with a higher focus on Bangladesh.
Draw upon linguistic and market expertise in the Bangladesh market to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region.
Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in the Bangladesh Market and the broader South Asia Region.
Support the development of scalable operational solutions to enhance support for our user community in the Bangladesh market, while also collaborating effectively with other regions.
Conduct root cause analysis and address issues reported on Meta products such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos, writings, offensive or derogatory language, and other sensitive material.
Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required.
Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce these risks. Support region-wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses, and removing friction in the ad delivery process.
Assess top-line operational metrics and collaborate with internal cross-functional teams to improve our processes and tools.
Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.
Collaborate with regional cross-functional teams on leading or supporting key integrity initiatives in the market and/or the broader region.
Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions.
This role may involve exposure to graphic and/or sensitive content including but not limited to graphic images, videos, writings, offensive or derogatory language, and other potential sensitive material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.
Minimum Qualifications
Fluency in written and conversational Bangla (Bangladesh) to support operations in the local language.
1+ years of professional experience within an operations environment.
Experience communicating with a variety of audiences and stakeholders.
Strategic thinker with proven analytical and creative problem-solving skills.
Experience in building relationships with internal and external partners.
Familiarity with graphic and/or sensitive content.
Proven experience to work independently and manage multiple priorities in a dynamic environment.
Experience working with ambiguity and developing new processes or solutions in response to changing circumstances.
Preferred Qualifications
A background or understanding of the Trust & Safety Domain.
Technical and data skills such as Excel and SQL and experience with visualization tools such as Tableau to drive efficient analytics and reporting.
Language proficiency or any other additional South Asian Languages is preferred as the candidate will be supporting operations for the South Asia region.
Experience with analytical, project management, and problem-solving skills, with an interest in innovation and technology.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity and Affirmative Action
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long-term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to
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