Amsea central ops manager

1 week ago


Singapore Applied Materials, Inc. Full time

AMSEA Central Ops Manager Location: Singapore, SGP Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: R2419177 Key Responsibilities: Develops and maintains customer relationships with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits. Manages, coaches, and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees regarding business, new hires, and new products. Initiates reports necessary for the business and acts as the prime interface with the Product Divisions: tech support, training, spares, reliability. Monitors the CSD Award Program with quarterly results (election, announcements) and the mentor program ensuring all new engineers have a defined mentor. Executes escalation procedures. Responsible for account planning with District Sales Engineer and provides support plans for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecasting for his/her district and cost efficiency, measured by financial results. Responsible for system installation; planning, reporting, execution, pre-facility meetings, start-up meetings, and process support identification. Manages RMA procedures and measures the effectiveness of engineers, ensuring accuracy and understanding of Customer Engineer hours tracking. Functional Knowledge: Works on issues where analysis of situation or data requires review of relevant factors. Business Expertise: Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Leadership: Provides direction to employees according to established policies and management guidance. Problem Solving: Exercises judgment within defined procedures and policies to determine appropriate action. Impact: Erroneous decisions or failure to achieve results will cause delays in schedules. Interpersonal Skills: Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times, demonstrating the highest level of ethical conduct reflecting Applied Materials' core values. Qualifications Education: Bachelor's Degree Years of Experience: 4 - 7 Years Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 50% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. About Us Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations Make Possible a Better Future. #J-18808-Ljbffr



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