Immigration Case Manager

8 hours ago

Singapore Envoy Global Full time

Overview
Join to apply for the
Immigration Case Manager
role at
Envoy Global .
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. Based in
Singapore , this role is integral to managing and coordinating immigration applications across regions, ensuring compliance with internal protocols and client expectations.
As our Case Manager, you will be required to:
Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines.
Adhere to clients’ agreed protocols and Service Level Agreements (SLA).
Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via the case management system and other internal systems.
Prepare/draft applications.
Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters.
Ensure assessments are completed in accordance with SOP.
Sign off on cases closed by Global Administrator, including expiry tracking in accordance with SOP.
Attend and participate in client calls as needed.
Communicate with immigration authorities to clarify guidance notes, request application updates, escalate applications when authorities fail to meet processing standards, withdraw applications, or request refunds of government fees.
Ensure accurate billing of client matters in keeping with company policy and protocols.
Qualifications and Skills
To apply for this role, you must possess the following skills, experience, attributes, and qualifications:
Ability to interact and communicate clearly and effectively.
Ability to work independently and take ownership of relevant tasks.
Ability to work under pressure and tight deadlines.
Excellent time management and organizational skills.
Attention to detail.
Capacity to prioritize, manage and execute multiple tasks and cases.
Strong proficiency with MS Office Suite.
Oral and written proficiency in English.
Knowledge of other languages is desirable but not essential.
A passion for immigration law.
Strong desire to learn and excel in a dynamic growing team.
Two to four years of immigration experience.
Bachelor’s Degree or above.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Human Resources Services
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