Immigration Specialist, Asean, Immigration

3 days ago

Singapore Amazon Asia-Pacific Holdings Full time

Bachelor’s degree in a related field (such as HR, legal or business management)
- 5-7 years+ APAC immigration experience
- 5-7 years+ project management experience incl. development and implementation of improvement plans and coordination of multi-jurisdiction projects
- Experience of working in a global matrixed environment

Job summary

We are seeking an ASEAN Immigration Specialist to partner with Immigration leaders, Program Managers and other Specialists on the team and support the needs of our growing organization in the region. In this role, you will represent Global Immigration on company-wide initiatives and manage a portfolio of ASEAN immigration projects and queries.

Key job responsibilities
- Create and maintain immigration resources
- Identify opportunities to develop and improve content and training materials
- Maintain and enhance tracking mechanisms for ASEAN projects
- Support business operations planning incl. preparation of business and operational review materials
- Collaborate with Immigration vendors to assess impact of immigration changes on Amazon
- Collaborate with country experts and content team to execute agreed communications strategies
- Support training initiatives for internal stakeholders (e.g. recruiter training)
- Support development of compliance guides and operational policies/processes
- Provide project management support for internal program audits
- Support triaging of APAC immigration enquiries and identify opportunities to outsource FAQs to support Hubs
- Manage case and program level business advisory projects, including collation of country-specific due diligence and execution of multi-jurisdiction matrices, dashboards, reports and other deliverables
- Support country-specific continuous improvement initiatives, in collaboration with country leaders and global SMEs
- Support complex case-level enquiries and escalations, working collaboratively with the immigration providers, driving down root causes, recommending solutions and implementing corrective actions

About the team
- Experience resolving complex immigration issues independently and taking ownership in unfamiliar or ambiguous circumstances
- Experience managing third party immigration vendors
- Knowledge of immigration trends and processes in several APAC countries
- Experience of building, implementing and managing global immigration programs
- Ability to adapt to change and collaborate effectively at all levels, in a highly matrixed environment
- Excellent written and verbal communication skills
- Solid sense of accountability, sound personal judgment and ability to adapt to change

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