Strategic ICT Coordinators

4 days ago

Singapore beBeeBusiness Full time

Job Description ">

Coordinating ICT Solutions:

As a Business Analyst, you will play a pivotal role in overseeing multiple ICT vendors and external service providers. Your primary responsibility will be to ensure seamless project delivery by collaborating closely with application, infrastructure, and cross-functional teams.

The ideal candidate will have a strong background in business analysis, requirements gathering, and quality assurance. They should possess excellent communication skills, both written and verbal, and be able to work effectively in team environments.

  • Key Responsibilities
    • Coordinate and oversee multiple ICT vendors and external service providers.
    • Collaborate closely with application, infrastructure, and cross-functional teams to ensure seamless project delivery.
    • Facilitate workshops with business users to gather, clarify, and validate requirements.
    • Analyse business processes, identify gaps, and document problems with clear recommendations and solutions.
    • Review and validate project deliverables such as functional specifications, test plans, and user documentation.
    • Plan, coordinate, and conduct User Acceptance Testing (UAT) to ensure systems meet business needs.
    • Assess and prioritize requests for system enhancements and ongoing maintenance.
    • Ensure Service Level Agreements (SLAs) are consistently met for projects, incidents, and support activities.
    • Identify and assess potential project risks, recommending mitigation measures where necessary.
    • Ensure all systems, processes, and documentation comply with IT management, quality assurance, and security policies.
    • Manage and resolve day-to-day IT issues related to applications, infrastructure, or security.
    • Facilitate smooth business operations by ensuring system stability and availability.

Requirements:

  • Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
  • Relevant experience in web development projects and daily IT operations.
  • Strong background in .NET or J2EE applications.
  • Demonstrated expertise in enterprise IT governance and security frameworks.
  • Experience troubleshooting complex application, infrastructure, and security challenges, particularly in Singapore government settings.

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