Salesforce Solution Architect

8 hours ago

Singapore TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD. Full time

Salesforce Insurance Solution Architect Location: (Singapore)Job Type: Full-Time / PermanentExperience Level: Senior (10+ years)Role Overview As a Salesforce Insurance Solution Architect, you will lead the design and delivery of scalable, secure, and high-performing Salesforce solutions tailored to the insurance industry. You will act as a strategic advisor to business and technology stakeholders, ensuring alignment between business goals and technical execution across Agency transformation, and customer engagement.Key Responsibilities Solution Strategy & Architecture - Define and own the end-to-end Salesforce architecture for Agency journey and related insurance solutions, including integration with core systems (PAS, billing, claims, reinsurance).- Lead solution ideation, feasibility analysis, and fit-gap assessments for new initiatives.- Develop architecture guardrails and ensure compliance with enterprise standards.Domain Expertise - Serve as a subject matter expert in insurance domains such as life, health, and general insurance, with a strong focus on Distribution transformation areas across Agency lifecycle like Recruitment, Training, Leads Management, Performance Management, Reporting and Analytics.- Leverage platforms like Financial Services Cloud, Experience Cloud, and Marketing Cloud to deliver digital, omni-channel experiences.Technical Leadership - Translate business requirements into technical designs and integration patterns.- Guide development teams on best practices for Apex, Lightning Components, APIs, and data modeling.- Oversee solution implementation, customization, and deployment.Stakeholder Engagement - Collaborate with business units, product owners, and project managers to align solution design with business objectives.- Present architectural decisions and roadmaps to senior leadership and enterprise architecture committees.Quality & Governance - Establish and enforce solution design standards, reusable components, and documentation practices.- Conduct design reviews, performance assessments, and security audits.Qualifications Required - 10+ years of experience in enterprise architecture or solution design, with at least 5 years in Salesforce implementations.- Deep understanding of insurance business processes and regulatory requirements with focus on Distribution and Agency journey transformation- Proven experience with Salesforce Financial Services Cloud, Experience Cloud, and integration tools (Apigee, MuleSoft, Kafka).- Salesforce certifications: Application Architect, System Architect, or Technical Architect.Preferred - Experience with InsurTech platforms and digital transformation programs.- Familiarity with SOC 2, data privacy, and compliance frameworks.- Knowledge of tools like JIRA, MS Visio, and OneView.Soft Skills - Strong analytical and problem-solving abilities.- Excellent communication and stakeholder management.- Ability to mentor junior architects and developers.Benefits - Competitive salary and performance bonuses.- Flexible work arrangements.- Professional development and certification support.- Health and wellness programs.

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