Executive / (Senior) Assistant Manager, Ophthalmology

1 week ago

Singapore National University Hospital Full time

(Senior) Executive / (Senior) Assistant Manager, Ophthalmology
(Senior) Executive / (Senior) Assistant Manager, Ophthalmology
The incumbent will lead the team to be responsible for the smooth running of the identified service points (Financial Counselling and Listing). He / She will manage, train and develop the team with the key aim of achieving and maintaining maximum accuracy, patient safety and care, as well as patient satisfaction.
Job responsibilities
-The incumbent will need to be well-versed in all healthcare-financing related information, and be familiar with all the IT systems that are required for patient care. The incumbent will be responsible for leading the team in the area of financial ounselling and listing of surgeries in the outpatient clinic, through:
Providing accurate and detailed financial counselling to patients
Booking of operating cases into the operating theatre scheduler accurately
Ensuring that consumables required for OT cases are procured timely
Putting in place measures to ensure excellent and accurate service delivery for our patients.
-Other Duties as reporting officer for a small team:
Staff training and retention
Staff management and deployment
Work with the team to ensure that email / phone enquiries are responded to timely (within 3 working days for routine cases, and same day for urgent matters)
Attend to and manage patient enquiries / feedback
Ensure work desks / areas are properly maintained and upkeep
Where necessary, provide IT support and assist to liaise with ITD for IT matters
-Support Clinic's overall operations through working closely with all the stakeholders, including clinicians, allied health, ancillary and ops staff.
-Any other adhoc duties as assigned by the supervisor.
Requirements
Bachelor's degree in any relevant fields
Minimum 2 years of experience and managing small teams
Good verbal and written communication skills
Good communication and interactive skills
Team player
Seniority level
Seniority level Associate
Employment type
Employment type Full-time
Job function
Job function Other
Industries Hospitals and Health Care
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