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QA & Audit Manager (PMO)

1 week ago

Singapore Singtel Group Full time

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
What will you do?
Develop a risk-based internal audit plan
Lead and perform audit work for IT applications and infrastructure, including Security audits for Managed Services (Operations), and gather evidence in accordance with the audit program within the timeline
Assess the design and operating effectiveness of internal controls in mitigating IT risks
Provide audit report covering audit findings, root cause, and improvement recommendations
Present the audit findings to senior stakeholders (both internally and to external clients)
Follow up with project teams until closure and ensure that root causes and actions taken have been addressed
Compile audit findings across different projects and analyze trending of audit findings and work with stakeholders to identify preventive and corrective measures
QA PMO Governance
Work with stakeholders to define, track, and report on quality programmes timeline to roll out quality initiatives
Set up the PMO (governance body) at service organization level to track, monitor, and report on progress of quality initiatives and activities
Track and report on progress of quality initiatives and agreed metrics from various stakeholders centrally
Able to appreciate issues in service delivery and put forward programmes to address them
Able to surface key quality issues to major stakeholders and work with stakeholders on remediation actions for early and timely intervention
Work closely with other stakeholders as necessary to meet the quality objectives
Create quality awareness
The ideal candidate should possess:
Minimum 8 to 10 years ICT experience working in IT Project Delivery Life Cycles (e.g., in Project Management, Service Delivery, Pre-sales in areas of IT such as COTS, servers, network, EUC devices, etc.)
At least 5 years in ICT audit and/or compliance management with professional qualifications such as CISA, CISM, CISSP, ISO 27001. Familiarity with AGO and government security requirements will be an advantage
Good understanding of IT management processes, technology risks, internal controls, and ISO standards such as ISO 27001
Working experience in implementing Quality Assurance (QA), Quality Management (QM) Systems for Infrastructure services
Independent, pro-active, and able to deliver quality and thorough audit work, with an eye for detail
Team player with good interpersonal skills
Good written and verbal communication and presentation skills
(Singaporeans only)
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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