Supervisor, Customer Service Cum Operations

2 weeks ago


Singapore M+K LOGISTICS PTE. LTD. Full time

Overview
Job Summary: We are seeking a proactive and experienced professional to oversee customer service and operations in our international freight forwarding business. The ideal candidate will manage end-to-end shipping coordination, ensure timely and accurate communication with clients and partners, and drive operational excellence across air, sea, and cross-border logistics.
Key Responsibilities
Shipping Coordination & Execution
Coordinate international shipments via
Air, Sea, and Cross-border Trucking
with overseas agents.
Organize export bookings with carriers and ensure timely documentation.
Liaise with local transporters for pickup and delivery arrangements.
Create and manage shipments using the
freight operating system , including costing and execution.
Customer & Partner Communication
Respond to overseas shipping inquiries with professionalism and accuracy.
Communicate with local and overseas clients to confirm shipping arrangements.
Distribute pre-alerts and shipping updates to relevant stakeholders.
Issue
Notice of Arrival (NOA)
and
Delivery Orders (DO)
to shipping agents.
Procurement & Cost Management
Source competitive freight rates from carriers, airlines, and master loaders.
Conduct freight cost analysis and develop cost-saving strategies.
Experience & Education
Minimum 3 years of experience in Shipping & International Freight Forwarding.
Diploma or higher in Logistics, Supply Chain, or related field.
Skills & Competencies
Strong command of English and Mandarin (spoken and written).
Proficient in Microsoft Word, Excel.
Customer-centric mindset with excellent interpersonal and problem-solving skills.
Ability to work independently and manage multiple priorities.
Equal Opportunity Statement
We are committed to fair and merit-based employment practices. All applications will be considered based on skills, experience, and ability to perform the job.
#J-18808-Ljbffr



  • Singapore KUMPULAN DEVELOPMENT (S) PTE LTD Full time

    Location: Singapore, Changi North RiseWorking Hours: 5 day work week (Monday to Friday)Benefits: Lunch provided 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations Medical Benefits Leave benefits according to MOM guidelines Job Summary: We are looking for a friendly, proactive, and customer-focused individual to join our team as a...


  • Singapore OCTO-JET BUILDING MAINTENANCE SERVICES PTE LTD Full time

    MARKETING CUM OPERATIONS MANAGERJob Description & Requirements Marketing cum Operations ManagerJob Description & Requirements We're looking for an innovative and versatile marketer, who will be responsible for generating sales and driving revenue, through acquiring and developing new business leads. As our Marketing cum Operations Manager, you will actively...


  • Singapore SPOTLESS CLEAN PTE. LTD. Full time

    Job Description & Requirements Marketing cum Operations Manager Job Description & Requirements We're looking for an innovative and versatile marketer, who will be responsible for generating sales and driving revenue, through acquiring and developing new business leads. As our Marketing cum Operations Manager, you will actively promote our company's brand and...


  • Singapore ILLIUS SINGAPORE PTE. LTD. Full time

    Established Japanese restaurant requires Assistant Supervisor cum Service Crew to manage customers request, serve and general cleaning. 1) Serving customers food 2) Clearing the tables after customers 3) Setting up of tables 4) Attend to customer request 6) General cleaning No need to take orders for customers. Order taking is digitalised.


  • Singapore WIN-BELLS LOGISTICS & SERVICES PTE. LTD. Full time

    We are seeking a proactive and experienced Customer Service Supervisor to lead our customer support team and ensure exceptional service delivery across all channels. You will be responsible for managing daily operations, driving service excellence, overseeing the team, and resolving escalated issues while continuously improving processes to enhance customer...


  • Singapore Flintex Consulting Pte Ltd Full time $2,500 - $4,000 per year

    We are looking for aspiring personnel to join our growing team. You will be responsible for full spectrum of admin duties, attending to customer enquiries, and to assist in assigned HR tasks. An important point of contact for all internal and external communication, you serve as an integral part of the Admin cum Customer Service functions. Specific...


  • Singapore WIN-BELLS LOGISTICS & SERVICES PTE. LTD. Full time $13,200 - $72,000 per year

    We are seeking a proactive and experienced Customer Service Supervisor to lead our customer support team and ensure exceptional service delivery across all channels. You will be responsible for managing daily operations, driving service excellence, overseeing the team, and resolving escalated issues while continuously improving processes to enhance customer...


  • Singapore Cushman & Wakefield Full time $40,000 - $60,000 per year

    Job TitleAdmin Officer cum Customer Service - Expression Of InterestJob Description SummaryJob DescriptionAbout the job: Customer Service and data entry of relevant information into database.Prepare the monthly fault report summary for submission and take the lead in closing all fault calls.Monitor feedback in Jobs Management Module (JMM) and assign the work...


  • Singapore BUTCHER BOX PTE. LTD. Full time

    Overview Customer Service cum Retail Support Executive Join our growing team at Butcher Box , one of Singapore’s leading food service and retail companies!If you’re customer-focused, friendly, and enjoy working in a lively environment , this role is for you. What You’ll Do Handle customer inquiries, feedback, and online orders Provide administrative...


  • Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full time

    Work location: Singapore, Tai Seng Overview We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks (e.g.,...