
Supervisor, Customer Service Cum Operations
2 weeks ago
Overview
Job Summary: We are seeking a proactive and experienced professional to oversee customer service and operations in our international freight forwarding business. The ideal candidate will manage end-to-end shipping coordination, ensure timely and accurate communication with clients and partners, and drive operational excellence across air, sea, and cross-border logistics.
Key Responsibilities
Shipping Coordination & Execution
Coordinate international shipments via
Air, Sea, and Cross-border Trucking
with overseas agents.
Organize export bookings with carriers and ensure timely documentation.
Liaise with local transporters for pickup and delivery arrangements.
Create and manage shipments using the
freight operating system , including costing and execution.
Customer & Partner Communication
Respond to overseas shipping inquiries with professionalism and accuracy.
Communicate with local and overseas clients to confirm shipping arrangements.
Distribute pre-alerts and shipping updates to relevant stakeholders.
Issue
Notice of Arrival (NOA)
and
Delivery Orders (DO)
to shipping agents.
Procurement & Cost Management
Source competitive freight rates from carriers, airlines, and master loaders.
Conduct freight cost analysis and develop cost-saving strategies.
Experience & Education
Minimum 3 years of experience in Shipping & International Freight Forwarding.
Diploma or higher in Logistics, Supply Chain, or related field.
Skills & Competencies
Strong command of English and Mandarin (spoken and written).
Proficient in Microsoft Word, Excel.
Customer-centric mindset with excellent interpersonal and problem-solving skills.
Ability to work independently and manage multiple priorities.
Equal Opportunity Statement
We are committed to fair and merit-based employment practices. All applications will be considered based on skills, experience, and ability to perform the job.
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