IT Manager

Overview
IT Manager/Officer (Town Council) – EM Services Pte Ltd. Direct messaging the job poster may be available via the posting platform.
Responsibilities
Develop and implement the Town Council’s IT policies, strategies, and roadmap to support business and estate management objectives.
Ensure compliance with the Town Council Financial Rules (TCFR), MND’s IT governance requirements, PDPA, and relevant cybersecurity standards.
Establish and maintain IT risk management and Business Continuity/Disaster Recovery Plans (BCP/DRP).
Systems Administration & Support
Manage user accounts (e.g., TCMS, Microsoft 365, email systems), access rights, and system security protocols.
Provide technical support and troubleshooting to staff in a timely and effective manner.
Infrastructure & Cybersecurity
Manage and monitor IT infrastructure, including servers, networks, cloud services, and end-user devices.
Implement and enforce cybersecurity measures to safeguard sensitive resident and council data.
Conduct periodic security audits, vulnerability assessments, and penetration testing.
Ensure proper backup, disaster recovery, and incident response procedures are in place and regularly tested.
Manage contracts and relationships with IT vendors, software providers, and service contractors.
Evaluate and recommend IT solutions to ensure cost-effectiveness and compliance with procurement policies.
Oversee tender specifications and evaluations for IT-related projects (hardware, software, services).
Project Management
Lead IT projects such as system upgrades, digital transformation initiatives, and website hosting/maintenance.
Coordinate with internal departments and external stakeholders to ensure timely and successful delivery.
Conduct IT orientation and ongoing training for staff (e.g., PDPA compliance, cybersecurity hygiene).
Promote a culture of digital adoption, data security, and safe IT practices across the Town Council.
Collaborate with Operations Manager to extract and analyse data from systems such as GOfm, CRFM, EIS, and WARM.
Design and maintain dashboards for operational performance tracking and SLA compliance.
Present insights to stakeholders using tools like Power BI, ensuring clarity and actionable outcomes.
Support crisis management and predictive analytics for service disruptions via data presentation.
Qualifications & Experience
Degree or Diploma in Information Technology, Computer Science, or related field.
At least 3 years of relevant IT management experience, preferably in the public sector, government agencies, or estate/property management industry.
Strong knowledge of IT governance, PDPA compliance, and cybersecurity frameworks.
Hands-on experience with systems administration (e.g., TCMS, Microsoft 365, email systems, servers, cloud platforms).
Proven track record in IT project management, including system upgrades, digital transformation, and vendor/contract management.
Technical Skills
Proficiency in managing servers, networks, cloud services, and end-user devices, and in Microsoft.
Familiarity with security audits, penetration testing, and vulnerability assessments.
Knowledge of backup, disaster recovery, and business continuity planning.
Understanding of procurement processes and ability to evaluate technical proposals and tender submissions.
Soft Skills
Strong leadership and team management capabilities.
Excellent problem-solving, troubleshooting, and analytical skills.
Good stakeholder management skills with ability to work with vendors, contractors, and internal departments.
Strong written and verbal communication skills to prepare reports, proposals, and conduct training sessions.
Other Requirements
Proactive and adaptable, with a continuous improvement mindset.
Willingness to be on standby for urgent IT or cybersecurity incidents outside regular office hours.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology and Project Management
Industries
Facilities Services
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