IT Infrastructure Digital Transformation Specialist
3 days ago
System Operations Assistant Manager Job Overview
As a skilled IT Infrastructure Assistant Manager, you will oversee and enhance mission-critical systems for the Defence sector. This role involves managing system operations, ensuring governance and compliance, and driving digital transformation initiatives to strengthen system performance and cybersecurity.
Key Responsibilities:
- Provide end-to-end systems management and on-site support
- Ensure systems meet defined KPIs/SLA and comply with policies, standards, and audits
- Manage system upgrades, patches, obsolescence, and tech refresh activities
- Conduct security reviews, vulnerability management, and improve cyber resiliency
- Maintain asset inventory and support logistics management
- Collaborate with stakeholders, vendors, and partners to ensure service quality and compliance
- Drive operational efficiency, governance, and customer satisfaction initiatives
Requirements:
- Degree in IT or related field with at least 5 years' experience in IT infrastructure management
- Strong knowledge in system/network troubleshooting and transmission network infrastructure
- Experience with Windows Server, Linux (virtual environments), and monitoring tools
- Solid understanding of incident management, escalation, and service delivery
- Excellent stakeholder and vendor management skills
- A strong understanding of digital transformation and its application in the Defence sector
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