IT Support Executive
2 hours ago
Overview
About the Role: End User Services is the frontline IT support team responsible for ensuring a smooth digital experience for all employees. This team focuses on delivering user-centric services, supporting day-to-day IT operations, and measuring success through service-level objectives and user satisfaction.
Key Responsibilities
Provide on-site and deskside IT support at the HQ and various remote locations.
Set up and configure laptops and desktops, including BitLocker and FileVault recovery processes.
Perform troubleshooting and deployment of endpoint devices (laptops, desktops, peripherals).
Use remote support tools (e.g., BeyondTrust) to assist users effectively.
Participate in rollout projects such as OS upgrades, tech refresh, and security tool implementations.
Communicate clearly with users across different departments and levels.
Carry out other related IT support duties as assigned.
Requirements
At least 1 year of experience in desktop, field, or end-user IT support.
Strong knowledge of Windows OS, macOS, and Google Workspace.
Experience with endpoint encryption tools like BitLocker and FileVault.
Familiarity with remote support platforms such as BeyondTrust.
Willingness to travel for on-site support.
Strong communication skills and ability to work with users at all levels.
Proven problem-solving skills and ability to work independently in a fast-paced environment.
Attributes We’re Looking For
Positive, team-oriented mindset with a passion for customer service.
Strong interpersonal and communication skills.
Composed and patient when handling technical issues under pressure.
A proactive approach and willingness to go the extra mile.
Demonstrated track record of providing effective and reliable end-user IT support.
Application Information
Please send your detailed resume in MS Word format to
with
Education Level
Working experiences
Each employment background
Reason for leaving each employment
Last drawn salary
Expected salary
Date of availability
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