Sales Support

3 days ago

Singapore Xylem Full time

Overview
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Role
Sales Support (Aftermarket)
at
Xylem
Responsibilities
Handle customer enquiries via phone, email, and other channels in a professional and timely manner.
Prepare, issue, and follow up on quotations, proposals, and sales orders.
Liaise with suppliers and vendors for product information, pricing, and lead times.
Support sales representatives with documentation, scheduling, and customer updates.
Maintain accurate records of customer interactions, quotations, and orders in CRM or ERP system.
Process purchase orders, sales orders, and delivery notes accurately.
Track and update order status for internal teams and customers.
Maintain filing and documentation for audits and compliance.
Act as the first point of contact for customers on routine enquiries and order status.
Provide after-sales support including warranty, service, and spare parts coordination.
Address customer issues promptly, escalating to sales/management where necessary.
Assist in preparing sales reports, forecasts, and presentations.
Perform general office administration duties as required.
Handle customer enquiries via phone, email, and other channels in a professional and timely manner. (repeated item consolidated)
Liaise with suppliers and vendors for product information, pricing, and lead times. (repeated item consolidated)
Support sales representatives with documentation, scheduling, and customer updates. (repeated item consolidated)
Maintain accurate records of customer interactions, quotations, and orders in CRM or ERP system. (repeated item consolidated)
Administrative & Order Administration
Join in preparing sales reports, forecasts, and presentations.
Perform general office administration duties as required.
Maintain filing and documentation for audits and compliance.
Seniorities & Employment
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Industrial Machinery Manufacturing
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