Senior Business Analyst

6 days ago

Singapore FPT Asia Pacific Full time

Direct message the job poster from FPT Asia Pacific
Overview
We are looking for a Senior Business Analyst with strong experience in digital product delivery. The ideal candidate has over 7 years of BA experience, with proven expertise in Customer Management Systems (CMS) particularly platforms serving members of the public and thrives in an Agile development environment. This is a client-facing role that involves working closely with agency stakeholders, product managers, solution architects, and delivery teams to define and drive high-impact digital solutions.
Responsibilities
Engage with stakeholders, end-users, and delivery teams to elicit, analyse, and document business requirements, functional specifications, and user stories.
Understand and translate public-facing service journeys into clear business and system requirements for Customer Management Systems.
Lead and facilitate workshops, requirement walkthroughs, and UAT sessions, ensuring stakeholder alignment and solution clarity.
Collaborate closely with product owners and Agile teams to prioritise backlogs, manage scope, and ensure timely delivery of features.
Contribute to solution fit-gap analysis, ensuring alignment with digital standards, IM8 and PDPA, cloud frameworks where applicable.
Ensure requirements traceability throughout the SDLC and support testing teams to validate that solutions meet defined business needs.
Participate in release planning, sprint reviews, and retrospectives to continuously improve BA practices and product outcomes.
Requirements
7+ years of experience as a Business Analyst, preferably in large-scale digital transformation or projects.
Strong experience with Customer Management Systems where the end users are members of the public (e.g., citizen engagement platforms, CRM portals, self-service applications).
Hands-on experience working in Agile environments (Scrum / Kanban), including backlog grooming, sprint planning, and iterative delivery.
Proven ability to work effectively with cross-functional teams including product managers, UX designers, architects, and developers.
Excellent communication, stakeholder engagement, and facilitation skills, with experience interacting with agency stakeholders at multiple levels.
Strong analytical and problem-solving abilities, with attention to detail and documentation rigour.
Familiarity with Digital Products, Commercial Cloud, IM8 guidelines, and Singapore public sector technology frameworks.
Experience supporting productization of solutions or transformation from legacy to modern platforms.
Relevant certifications (e.g., Certified Scrum Product Owner, CBAP, Agile BA certifications).
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
We’re removing background noise to help you focus on the role. This description contains the essential responsibilities and qualifications for the position.
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