Executive, Patient Service, Toy Doctor

1 week ago

Singapore Mandai Wildlife Group Full time

Overview
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Responsibilities
Motivate and lead staff to engage and entertain audience through creating memorable and meaningful experiences via Toy Doctor experiential activities and workshops, instil interest in guests for their participation and revisits
Responsible for ensuring positive customer interactions with guests
Communicate with guests and Toy Doctors clearly and deliver basic toy repair and restoration with empathy and precision
Address any customer queries and complaints and responsible for guest satisfaction scores for Toy Doctor, GBR
Uphold and demonstrate Mandai Wildlife Group values — ETHICS (Excellence, Teamwork, Hospitality, Integrity, Care for Wildlife, Sustainability)
Assist Supervisor in driving Toy Doctor sales and experience conversion
Through data analytics (e.g. best sellers/ experience, conversion, average spend etc), provide suggestions in increasing sales to meet target or budget
Learn and provide basic toy repair and restoration services
Stay up to date and open to share with guests relevant park membership, conservation efforts and related information in aid of providing a holistic experience to guest
Lead and facilitate workshops and activities
Operate booking system and customer data retrieval system to ensure smooth running of the centre operations
Upkeep store cleanliness and tidiness, ensuring Toy experiences are well represented
Operate point-of-sales system and backend processes, ensure accuracy in sales and inventory
Execute any other administrative activities
Job Requirements
Minimum GCE ‘O’ level
Minimum 2-3 Years of relevant formal/informal experience in customer service-related role
Fun loving, able to engage and entertain children of all ages
Creative and receptive to new ideas
Friendly, approachable personality with a passion for service
Service oriented, patient with good communication skills
Interested in or possess basic sewing skills
Able to lift heavy stocks and stand long hours
Able to work on weekends and Public Holidays
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Travel Arrangements
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