SR MGR TECHNOLOGY CONSULTING

5 days ago

Singapore Lumen Technologies Full time

Join to apply for the
SR MGR TECHNOLOGY CONSULTING
role at
Lumen Technologies
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
The Role
The Senior Manager, Managed Services, plays a pivotal role in driving the net revenue growth of our Managed Services offerings across the Network, Cloud & Infrastructure, and Security product/services portfolio. This position is also responsible for managing our Advanced Managed Services, which are provided on top of our shared managed services to strategic clients across our product portfolio. Key responsibilities include overseeing the service delivery function, ensuring alignment with business objectives, maintaining client satisfaction, meeting or exceeding contractual SLAs, continuously improving service delivery and operations, and ensuring operational efficiency.
Drive Revenue Growth: Increase managed services revenue through churn prevention and upselling additional services. Strategic Alignment with Sales: Collaborate with sales teams to develop

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