Make Up Artist

Makeup Artist (Full Time)
Senior/Lead Makeup Artist (Full Time)
NARS' boundary-pushing approach manifests from audacious product to daring stories and arresting campaigns — bringing high-fashion, high-style, and forward thinking to beauty.
United by a shared passion for authenticity and excellence, the NARS team is dedicated to delivering innovation and inspiration.
Key Responsibilities
The NARS Makeup Artist reports into the Store Manager and Sales Executive and is responsible for providing the brand’s highest standard of service to customers at his/her assigned retail outlet and driving sales and profits within the brand.
He/she will also work closely with the Store Manager to ensure smooth daily operations.
Main Functions
Ensures smooth day-to-day counter/boutique business operations.
Works closely with retail team members to achieve sales targets monthly.
Exudes proper and professional conduct at the counter.
Ensures proper daily grooming (makeup and dressing) based on brand’s requirement.
Responsibilities (but Not Limited To)
Operations & Achieving Sales Targets
Ensures timely reporting for daily store operations.
Attends counter briefings from Store Manager to get updates on brand, marketing and education communications.
Is aware of sales targets and goals to achieve in the briefing sessions.
Monitors personal monthly sales productivity KPIs – AUS/IPT
Maintains a cohesive and cooperative work environment to work towards achieving brand sales target and business growth.
Performs cashiering duties at counters/FSS in a professional manner and with highest respect to customers.
FSS Makeup Artist: Follows SOP for team members the proper management of opening cash float, and daily cash collection and consolidation for banking in monthly, as well as proper documentation of card charge slips for submission to Finance Department.
Stocks/Inventory Management
Performs monthly inventory counts designated by the Store Manager, managing stock-in/receiving for stock freshness and reports to Store Manager any discrepancies and to highlight any aging stocks.
Practices FEFO (First-Expired, First-Out), i.e., oldest batch of stocks to be sold first, thus proper management of stock arrangement is required of team members.
Maintains OOS list and follows up on the stock orders with Store Manager and updates Store Manager on high-demand SKUs, based on current market trends.
Counter/Store Maintenance
Daily checks on counter/boutique merchandizing units and product displays are adhered to Brand’s merchandizing guidelines and update Store Manager for discrepancies.
Ensures store cleanliness and hygiene through daily housekeeping and post-Covid hygiene SOP on testers are well-managed.
Reports to contractor/maintenance team on any malfunction to store/counter’s electricity or fixtures, and updates the Store Manager.
Forecasts and replenishes counter hygiene supplies regularly through the Store Manager.
Staff Coaching & Development
Assists the Store Manager in coaching new NARS Artists in the team (particularly new hire OJT), coordinating closely with the Store Manager and the given onboarding coaching agendas by the Education Department.
Provides regular updates to the Store Manager on the working progress of new hires.
Ensures all team members are aware of their roles and responsibilities, targets and goals.
Coaches slower performing team members by reinforcing service standards and product knowledge.
Assists Store Manager in ensuring team members’ daily grooming (makeup and dressing) conforms to NARS style high standards and provides feedback to the team members for improvement.
Service Excellence & CRM
Provides an excellent shopping experience for customers at the counter/boutique and ensures retail team uphold high-level of customer service standards.
Handles and manages customer complaints.
Recruits new customers as well as building good relations with current customers.
Is aware of the brand’s CRM initiatives and customer-data collection, strictly adhering to the PDPA guidelines.
Brand Education
The NARS Makeup Artist is required to go through on-the-job coaching with the Store Manager during the first month of employment, and then attend two-day brand basic seminar.
During the OJT period, the NARS Makeup Artist will receive trainings in product knowledge, NARS iconic artistry techniques, NARS G-R-E-A-T Experience as well as sales and operation.
Upon reaching the 4th month of service and upon completing Basic Training Seminar, the NARS Makeup Artist will be required to commence Artist Certification, being assessed by the National Makeup Trainer on François Nars’ signature makeup techniques.
The NARS Makeup Artist will be required to attend all training sessions arranged by the Education Department, regardless if it is virtual or classroom trainings.
Seasonal Seminars are conducted to showcase seasonal new launches and application techniques.
Top performers will be considered for further personnel development through career advancement programs, elevating their artistry skills, presentation and workshop facilitation.
The NARS Makeup Artist may be selected or requested to work on projects targeted for social media to support brand campaigns and launches.
Others
Assists the Store Manager and Brand Team for brand PR, consumer or sale event.
Inspires customers with expertise on beauty trends and product knowledge and determines customer needs and assists in finding appropriate NARS products.
Senior & Lead Artists: May be assigned to work at Brand’s or Company’s external events, not limited to, media presentations, livestreams, on-stage demonstrations for PR event/consumer workshops, etc.
Adheres strictly to Shiseido Code of Conduct and Ethics (CoCE).
Job Qualifications
Expresses a strong passion to work in the beauty and cosmetics industry
Minimum GCE ‘N’ Level or equivalent, and equipped with 3 years of retail experience in the similar industry preferred.
Possesses certificate in Makeup Artistry.
Computer literacy, especially in Office 365 Suite (MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Teams).
Is reliable, dependable and punctual.
Has a high standard of attention to detail and shown strong initiative in given tasks.
Demonstrates ability to work in a team, multi-task and manage stress in the fast-paced team environment.
Ability to work a flexible schedule including weekends and/or public holidays (dependent on counter staffing needs)
Savvy in digital social media such as Instagram, TikTok, etc.
NARS Cosmetics is an equal opportunities employer and welcomes applications from diverse candidates.
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