Senior Player Support Specialist/Expert

4 days ago


Singapore Omnilojo Full time

We're seeking an experienced and detail-oriented gamer to join our player support team. As a Tier 2 Support Specialist, you'll handle complex player cases escalated from frontline support, ensuring timely and professional resolutions while keeping players informed. What You'll Do Resolve complex and escalated player issues from Tier 1 support with professionalism and accuracy. Analyze player feedback, assess issue type and priority, and elevate to technical or development teams as needed. Monitor issue resolution progress and communicate updates to players clearly and promptly. What We're Looking For A passionate gamer who understands game systems and player perspectives. Highly responsible, with excellent communication and customer service skills. Strong logical and analytical thinking; able to identify and prioritize key problems efficiently. Strong communication skills in English, with working proficiency in Mandarin preferred to better support Mandarin-speaking players and coordinate with regional teams. Referrals increase your chances of interviewing at Omnilojo by 2x. Get notified about new Support Specialist jobs in Singapore, Singapore . #J-18808-Ljbffr



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