Customer Service Specialist
3 days ago
Role Summary As a Player Experience Specialist, you will be the primary bridge between our global player community and our product teams. Moving beyond traditional reactive support, this role proactively builds and manages the systems that capture, validate and deliver critical player insights. You will lead programs that harness community feedback, manage our advanced AI-support systems and ensure the player's voice directly informs product strategy, development and quality. Key Responsibilities Player Insights & Feedback Pipeline Community Engagement for Feedback: Act as an official, support-focused liaison in key third‐party communities. Address player inquiries, gather qualitative feedback and identify emerging issues to be channeled into the product pipeline. Player Feedback Pipeline Management: Own the process of converting raw community signals into prioritized, actionable feedback. Standardize bug reports and suggestions with reproducible steps, environment details and player impact analysis for product teams. Close the Feedback Loop: Partner with product teams to track the implementation of fixes and features, and communicate relevant updates back to the community through appropriate channels. Program Leadership & Coordination Volunteer Program Management: Lead the multilingual Helper and Beta Tester programs, from recruitment to daily coordination. Ensure a consistent flow of high‐quality localization feedback, bug reports and early product insights. Proactive Retention Initiatives: Develop and execute targeted outreach campaigns to support and retain players, working in coordination with product and marketing teams. Core Support Operations & Optimization AI Systems Oversight: Oversee and optimize our AI‐based support systems. Monitor quality, audit interactions and collaborate with technical teams to improve autonomous resolution performance. Expert Case Resolution: Serve as the final point of escalation for complex, sensitive or high‐impact player cases that require expert human intervention. Knowledge Management: Maintain and expand our player‐facing Knowledge Base, ensuring all content is accurate, clear and localized based on community feedback. Qualifications At least three years of experience in player support or related roles with demonstrated leadership in coordinating teams, programs or cross‐functional initiatives. Experience and interest in games is a plus. Proven ability to collect, validate and communicate reproducible product feedback. Excellent written and verbal communication skills in English. Professional proficiency in Mandarin is required to liaise effectively with headquarters. Proficiency with support analytics and feedback tracking tools. Attributes Analytical & Systematic: Detail‐oriented with a proven ability to standardize complex, qualitative information into structured, actionable insights. Proactive & Strategic: A forward‐thinker who identifies opportunities for improvement and acts on them, rather than only reacting to problems. Diplomatic Communicator: A natural collaborator who can act as a credible and empathetic liaison between technical product teams and a diverse global player base. Player‐Centric: Deeply empathetic to player concerns and dedicated to ensuring their voice is heard and respected. #J-18808-Ljbffr
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Customer Service Officer
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Specialist, Customer Service
3 days ago
Singapore Silicon Box Pte. Ltd. Full timePosition Summary The Customer Service Specialist is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as
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Customer Service Specialist
2 weeks ago
Singapore DESI CORNER HOLDINGS PTE. LTD. Full timeWe are looking for a motivated and enthusiastic Customer Service Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints and providing a positive and top-quality customer experience. 2) Responding to customer questions and resolving customer complaints,...
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Customer Service Specialist
2 weeks ago
Singapore DYNACODE SYSTEMS PTE LTD Full timeA Singapore Service company dealing with Industrial Marking & Coding Equipment has the following position open: CUSTOMER SERVICE SPECIALIST Reports to Sales Manager **Responsibilities**: A. Marketing Making/Answering calls to/from potential clients and arrange for visit B. Customer Service Customer Support - Inhouse Sales Support - liaise with...
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Specialist, Customer Service
3 days ago
Singapore FUTURE ELECTRONICS INC. (DISTRIBUTION) PTE LTD Full timeAbout the Role The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. Key Responsibilities Effective day-to-day customer service operation to support the pre and post shipment requirements of the...
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Customer Service Specialist
1 week ago
Singapore The Supply Advisory Full timeWe are partnering with a renowned client in the Energy sector in securing a Customer Service Specialist role that is based in its Singapore office. This individual will serve as the main point of contact with sales representatives, affiliates, and field PSL, ensuring precision and promptness in processing quotations and orders. The role will also oversee...
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Kyc Services Specialist
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Customer Service Specialist
2 weeks ago
Singapore LAUNDRYMART PROFESSIONAL PTE. LTD. Full time**Job Description & Requirements** - Dry Cleaning company is looking for committed customer service specialist to help us provide the best in market customer service experience. You should be independent, organized, friendly and proactive in counter service position. **Roles & Responsibilities**: - 5.5 working days, weekend and PH not working. - Carry out...
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Customer Service Specialist
1 week ago
Singapore The Supply Advisory Full timeWe are partnering with a renowned client in the Energy sector in securing a Customer Service Specialist role that is based in its Singapore office. This individual will serve as the main point of contact with sales representatives, affiliates, and field PSL, ensuring precision and promptness in processing quotations and orders. The role will also oversee...
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Customer Service Specialist
7 days ago
Central Singapore UNI FINTECH PTE LTD Full timeWe are looking for a fluent bilingual (English and Chinese) Customer Service Specialist to provide comprehensive online support to new clients throughout the pre-sales, sales, and post-sales process. Your primary responsibilities will include promptly answering client inquiries and ensuring their satisfaction throughout the purchasing journey. **Position...
