Software Developer

6 days ago

Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

Key Responsibilities:

  • Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
  • Analyze, diagnose, and resolve application issues , performance bottlenecks, and integration errors.
  • Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
  • Implement configuration changes , custom workflows , plugins , and custom reports using Power Platform tools.
  • Perform code reviews , unit testing , and coordinate UAT with business teams.
  • Manage release deployments across environments (Dev, QA, Prod) following change control processes.
  • Monitor system performance and proactively identify areas of improvement.
  • Liaise with Microsoft support for complex issues or product bugs.
  • Maintain and update technical and functional documentation.
  • Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Requirements:

  • 4+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise .
  • Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
  • Proficiency in:

- Customization & Configuration in D365

- JavaScript , C# , .NET , Power Automate , and Power Apps

- Plugins , Workflows , Custom Entities , Business Rules

- Data Migration and Data Management

  • Experience with Power Platform tools including Power BI is a plus.
  • Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.
  • Experience working in Agile or ITIL-based support environments .

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