Cluster Director of Talent

7 days ago

Singapore THE SINGAPORE RESORT & SPA Full time

JOB SUMMARY

Reporting to the Cluster General Manager, the Cluster Director of Talent & Culture will lead and shape the strategic direction of Talent & Culture operations across the Hotels. This role will champion a culture of excellence, inclusivity, and engagement while driving the full spectrum of talent and culture initiatives—ranging from workforce planning and development to employee experience and organisational effectiveness etc.

Strategic Leadership & Business Partnership
  • Act as a trusted thought partner to Cluster General Managers and Hotel Executive Committees.
  • Develop and drive cluster-wide T&C strategies that support operational goals and elevate both guest and team experiences.
  • Champion organisational design, workforce planning, and change management initiatives.
Talent Acquisition & Workforce Planning
  • Lead talent attraction strategies with a strong focus on employer branding, market mapping, and proactive talent pipelining.
  • Oversee workforce planning processes to meet current and future business demands.
  • Embed diversity and inclusion into recruitment frameworks to support a dynamic and equitable workforce.
Talent Development, Learning & Succession
  • Design and execute accelerated leadership development and learning programs tailored to key talent segments.
  • Build succession plans and capability development pathways aligned with property goals and brand standards.
  • Foster a culture of feedback, coaching, and continuous development.
Culture, Engagement & Team Experience
  • Create an authentic, purpose-driven culture that resonates with both global brand identity and local heritage.
  • Lead culture audits, implement engagement action plans, and advise on cross-cultural team dynamics.
  • Serve as an advocate of psychological safety, workplace well-being, and team empowerment.
Employee Relations & Compliance
  • Ensure consistent interpretation and application of labour laws, hotel policies, and brand values.
  • Maintain credibility and trust across all levels of the organisation through sound judgment and ethical leadership.
  • Partner with legal and compliance functions to mitigate risk and manage workplace investigations with transparency and integrity.
Operational T&C Excellence
  • Streamline T&C operations through digital tools, shared services, and performance metrics.
  • Own T&C reporting, dashboards, and KPI tracking to inform data-driven decision-making.
  • Lead the budgeting process for T&C functions including compensation, benefits, and training.
  • Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.
  • Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
  • Perform any other duties and responsibilities that may be assigned.
Your experience and skills include:
  • Bachelor's degree in Human Resources, Business, or equivalent
  • Minimum 10 years of relevant experience in a senior managerial appointment in the hospitality industry
  • Deep understanding of the hospitality sector, ideally within luxury, lifestyle, or branded portfolios
  • Strong business acumen, critical thinking and strategic decision-making skills
  • Strong human relations and influencing skills
  • Strong communications (verbal and written), planning and coordination skills
  • Ability to work independently and take initiative
  • Strong time management skills
  • Effective change management skills
  • Eye for detail and highly meticulous
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