Senior Customer Success Architect
2 days ago
You are a Senior Customer Success Architect at a fast-growing SaaS company based in Bangalore, specializing in AI-driven personalization for retail and e-commerce. Reporting to the VP of Customer Success and Product Consulting, you bring 8+ years of experience in Customer Success, Product Consulting, or related roles in a SaaS or Retail-tech environment, with a focus on the Personalization space. Your primary goal is to ensure the success of clients by providing strategic guidance, effective onboarding, personalized strategy building, and optimizing product usage.Your responsibilities include leading onboarding for enterprise retail/e-commerce customers on the personalization SaaS platform, collaborating with client teams to align business objectives with product capabilities, developing personalized roadmaps, analyzing product usage data, monitoring engagement, and fostering long-term relationships with key stakeholders. You will also act as the voice of the customer within the organization, influencing internal teams on feature requests and improvements.The ideal candidate for this role will have 10+ years of experience in Customer Success or client-facing roles within SaaS or Retail/E-commerce environments, familiarity with E-commerce products, strong communication and analytical skills, a proven track record of driving adoption and retention in high-value accounts, and technical skills including Javascipt, APIs, feeds, and Kibana.Joining this company will give you the opportunity to work at the forefront of retail personalization, collaborate with top e-commerce brands, thrive in a fast-paced startup environment, and make a significant impact on customer success and product growth.Algonomy, the company you will be working with, helps consumer businesses enhance customer value through AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. With a global presence spanning over 20 countries, Algonomy is a trusted partner to more than 400 leading brands and has received recognition from industry analysts like Gartner and Forrester. Find out more at
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Hotel Accounts, Relationship Building, Upselling,Customer Success Management, Expansion, Retaining Customers, Expanding Customers, Delighting Customers, Luxury Brands, Hospitality Accounts, Remote Work, Onboarding Customers, Value Delivery, Proof of Concepts, Customer Journey, Strategic Advisor, Crossselling,
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Senior Customer Success Architect
1 week ago
Singapore Ping Identity Full timeSenior Customer Success Architect at Ping Identity Join to apply for the Senior Customer Success Architect role at Ping Identity. About Ping Identity Ping Identity delivers secure and seamless digital experiences. Our intelligent, cloud identity platform lets people shop, work,
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Senior Customer Success Architect
1 week ago
Singapore Ping Identity Full timeSenior Customer Success Architect at Ping Identity Join to apply for the Senior Customer Success Architect role at Ping Identity. About Ping Identity Ping Identity delivers secure and seamless digital experiences. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want, without friction or fear. We...
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Singapore beBeeCustomerSuccess Full time $80,000 - $120,000Senior Customer Success ArchitectJoin our organization as a Senior Customer Success Architect to play a pivotal role in ensuring seamless digital experiences for customers. This position demands strategic thinkers who can navigate complex customer landscapes, providing expert guidance and support.Key Responsibilities:Analyze customer needs and develop...
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Senior Customer Success Architect
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Singapore Algonomy Full timeYou are a Senior Customer Success Architect at a fast-growing SaaS company based in Bangalore, specializing in AI-driven personalization for retail and e-commerce. Reporting to the VP of Customer Success and Product Consulting, you bring 8+ years of experience in Customer Success, Product Consulting, or related roles in a SaaS or Retail-tech environment,...
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Senior Customer Success Architect
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