Client service executive

8 hours ago


Singapore Experian Full time

Company Description
Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at visit our global content hub at ourglobal news blogfor the latest news and insights from the Group.
Job DescriptionAs a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.
We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.
What you’ll need to bring to the team:Minimum 2 years of experience in customer service and dispute management via a corporate setup
Strong sense of client-centricity and ability to connect with diverse client profiles (both B2 C and B2 B)
Professional interpersonal and communication skills (Emails, Calls and In-person)
Excellent situational-handling skills and ability to thrive in a fast-paced environment
Proactive and committed with a positive learning attitude
Proven ability to excel both independently and as part of a team
Bilingual candidate (English & Mandarin) is required
Diploma/Degree in business or relevant studies is preferred
Familiarity with Singapore business landscape is preferred
Additional InformationExperian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here#J-18808-Ljbffr



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