Advisory solution consultant

1 month ago

Singapore Servicenow Full time

Company Description At Service Now, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Job Description Overview: We are seeking a dynamic and energetic Service Now Advisory Solution Consultant with a positive attitude to join our team. The ideal candidate should possess expertise in Service Now solutions, with a strong preference for experience in self-hosted or on-premise environments. Knowledge of the Singapore public sector landscape is an added advantage. Responsibilities: Provide expert advisory services on Service Now solutions to clients, focusing on understanding their business needs and translating them into effective technical solutions. Support product sales as a technical and domain expert of a client-facing sales team. Guide and mentor customers and partners in adopting Service Now capabilities, ensuring they maximize the platform's potential to meet their organizational goals. Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. Answer product feature and technical questions from customers, channel partners, and Service Now colleagues. Collaborate closely with clients to assess their current processes, identify areas for improvement, and recommend Service Now best practices. Guide customers/partners about Service Now configurations, customizations, and integrations to meet client requirements. Conduct workshops, presentations, and demonstrations to showcase Service Now capabilities and gather requirements. Lead and mentor junior consultants, fostering a collaborative and knowledge-sharing environment within the team. Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team. Stay current on competitive analysis and market differentiation. Support marketing events including executive briefings, conferences, user groups, and trade shows. Qualifications Requirements: Proven experience as a Service Now Consultant or similar role, with a track record of successful implementations. In-depth knowledge of Service Now platform features, including configuration, scripting, and integrations. Strong communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders. Dynamic personality with high energy levels and a positive attitude towards challenges. Familiarity with self-hosted or on-premise Service Now environments is highly desirable. Previous exposure to the Singapore public sector or similar governmental organizations would be advantageous. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Service Now certifications (such as Certified Implementation Specialist) are preferred. Relevant industry certifications or training courses related to Service Now are a plus. Benefits: Competitive salary and benefits package. Opportunities for career growth and professional development. Exposure to cutting-edge Service Now projects in a dynamic and collaborative work environment. Participation in industry events and conferences to stay updated with the latest Service Now trends and innovations. Application: If you are a proactive and enthusiastic Service Now Advisory Solution Consultant looking to make a significant impact in a dynamic environment, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience and why you are the right fit for this role. Additional Information Service Now is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. #J-18808-Ljbffr

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