Head of Private Banking Operations SG

9 hours ago

singapore, singapore CIMB Singapore Full-time

Key Responsibilities

  • Strategy and Planning
    • Planning of department’s resource to meet or exceed the SLA.
    • Managing the team’s cost within budget.
  • Business Performance and Management
    • Manage the team’s performance and resources to ensure delivery of efficient and responsive service to both internal and external customers.
    • Manage outsourcing partners/vendors.
    • Resolve any complaints from clients due to staff mistakes and implement necessary changes to prevent recurrence.
    • Collaborate with internal and external stakeholders on unit‑related matters.
      • Engage stakeholders on products and processes – streamline processes.
      • Liaise with BU especially when they introduce new products or initiatives/campaigns.
      • Liaise with agents and banks to ensure Trade Finance services are effected timely.
    • Work with ITD on system and application matters, including enhancements, issue resolution, new product/process and industry‑related requirements.
    • Ensure departmental policies, procedures, and SOPs are effective, updated, and aligned with the