Head of Private Banking Operations SG
9 hours ago
singapore, singapore
CIMB Singapore
Full-time
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Key Responsibilities
- Strategy and Planning
- Planning of department’s resource to meet or exceed the SLA.
- Managing the team’s cost within budget.
- Business Performance and Management
- Manage the team’s performance and resources to ensure delivery of efficient and responsive service to both internal and external customers.
- Manage outsourcing partners/vendors.
- Resolve any complaints from clients due to staff mistakes and implement necessary changes to prevent recurrence.
- Collaborate with internal and external stakeholders on unit‑related matters.
- Engage stakeholders on products and processes – streamline processes.
- Liaise with BU especially when they introduce new products or initiatives/campaigns.
- Liaise with agents and banks to ensure Trade Finance services are effected timely.
- Work with ITD on system and application matters, including enhancements, issue resolution, new product/process and industry‑related requirements.
- Ensure departmental policies, procedures, and SOPs are effective, updated, and aligned with the