Senior Returns Administrator

2 weeks ago


Singapore AES Global Holdings Pte. Ltd. Full time

We are seeking a proactive and detail-oriented Senior Returns Administrator to join our agile, pod-based RMA team. This role is critical in managing Return Material Authorization (RMA) processes end-to-end, with a focus on supporting customers who prefer to communicate in Mandarin. The ideal candidate will also possess strong analytical skills to generate customer-specific reports and insights that drive continuous improvement and customer satisfaction. Responsibilities: 1)Customer-Facing RMA Support: Act as the primary RMA contact for customers who prefer Mandarin, ensuring clear communication and timely updates. Manage RMA cases through the full lifecycle: intake, Failure Analysis (FA), Customer Failure Analysis (CFA), repair, rework, and closure. Collaborate with internal teams (Quality, Engineering, Operations) to resolve customer issues efficiently. 2)Pod-Based Team Collaboration: Operate within a cross-functional pod structure to ensure agility, load balancing, and redundancy. Participate in daily pod stand-ups, case reviews, and retrospectives to drive team performance. Support pod-level metrics tracking and continuous improvement initiatives. 3)Reporting & Data Analytics: Generate and maintain customer‐specific RMA dashboards and reports using tools such as Power BI, Excel. Analyze RMA trends, failure modes, and turnaround times to identify improvement opportunities. Provide data-driven insights to internal stakeholders and customers during reviews or escalations. #J-18808-Ljbffr



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