Guest Support Executive

4 days ago

Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

Reporting to Guest Support Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.

DUTIES AND RESPONSIBILITIES

  • Ensures that reservations team replies to all guest requests within 24 hours of receipt.
  • Ensure daily trace/follow up reports are handled according to the requirements.
  • Support Guest Support Manager and Revenue Manager for setting up and achieving set revenue targets.
  • To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
  • Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
  • To assist Guest Support Manager to provide training in all aspects of reservations operations to the Guest Support and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.

JOB REQUIREMENT

  • Minimum Diploma in hotel management, Business Administration or relevant discipline.
  • Minimum of 2 years relevant experience in a similar capacity.
  • Basic knowledge in using OPMS and all related systems.
  • Proficient in Microsoft office

  • Good interpersonal and communications skills

  • Only shortlisted candidates will be notified.

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