IT Operations Specialist

4 days ago

Singapore Synapxe Full time

Join to apply for the IT Operations Specialist (CES)role at Synapxe . Position Overview The Data Centre Operator provides data centre systems maintenance and monitoring service and basic support in data centre equipment installation. He/She monitors data volume, maintains internal documentation, and performs independent troubleshooting of recurring issues whenever required. Role & Responsibilities Support data centre operations Assist in He/she is inquisitive and displays a positive attitude when facing obstacles. He/she follows a logical process when making decisions. He/she is also able to communicate effectively and works well in a team. He/she displays willingness to learn and is committed to provide service level excellence in everything that he/she does. handling all day-to-day operational data centre monitoring activities Assist with management and tracking of assets and the generation of reports Support planned maintenance events, system backup processes and disaster recovery drills Perform physical visitor access request into data center. Perform physical equipment movement request in or out of data center. Manage inventory movements with all necessary approvals and checking that it matches with request. Health monitoring of systems via NOC dashboards using monitoring tools. Escalate issue to relevant parties based on SOP and escalation matrix. Reports generation (daily/weekly/monthly). Monitor patching notification email that is send out to the system custodian. Daily checking of logs to prepare for audit: visitor log, keypress log, staging, storage, DC item log and inventory movements. Weekly checking of logs to prepare for audit: CCTV and degauss logs. Perform any other task assigned that is related to job requirements Support incident resolution React to alerts/alarms Support problem/issue identification and resolution Escalate problems/issues Diagnose problem source through discussions with users Support implementation of preventive solutions Guide staff to resolve basic and routine problems Develop supporting documentation of all activities to ensure accurate and sufficient information for maintenance and troubleshooting Requirements Minimum Diploma in any related course At least 1-2 years of related experience Able to work in 24 x 7 data center on varied 12 hours shifts including nights, weekends, and holidays. Inquisitive and displays a positive attitude when facing obstacles. He/she follows a logical process when making decisions. He/she is also able to communicate effectively and works well in a team. Willingness to learn and is committed to provide service level excellence in everything that he/she does. Proficiency in Microsoft office NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR ITSeniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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