Educational Consultant

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Educational Consultant
role at
Kaplan Singapore
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Educational Consultant
role at
Kaplan Singapore
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The Assistant Manager or Manager (Student Progression) plays a key role in encouraging and supporting students to upgrade to the next level of study, such as from IGCSE to KFD to Diploma, Diploma to Degree or Degree to Postgraduate programmes. The role focuses on student engagement, retention strategies, and close collaboration with internal teams to enhance the student journey and increase internal progression enrolments.
Key Responsibilities:
Proactively plan and execute outreach initiatives (e.g. info sessions, tea parties, class visit engagements) to educate and encourage current students to upgrade to next-level programmes.
Meet or exceed annual progression KPIs set by management.
Student Retention & Engagement and Cross-Functional Collaboration:
Work closely with the recruitment, academic, admissions, and student services teams to create a seamless and supportive progression pathway for students.
Implement activities and initiatives such as academic workshops, peer sharing, and student development programmes to boost engagement and reduce attrition.
Student Consultation & Follow-up:
Collaborate with the recruitment team to provide advice to students on suitable next-level options, entry requirements, and timelines. Follow up with eligible students at key decision points (e.g. near graduation).
Establish regular follow-ups using AI or digital tools to trigger nudges, reminders, and re-engagement messages at key decision points (e.g. graduation, results release).
Campaign & Event Coordination
Partner with internal marketing and Communications team to plan and launch omni-channel progression campaigns that highlight the benefits of internal progression and student success stories.
Leverage AI and digital tools to optimise engagement and conversions.
Organise and manage events such as progression (tea parties) sessions, preview sessions, and student/alumni success panels to build programme awareness and increase student progression.
Preferred Attributes:
Well versed with the adoption of digital and AI tools
Passion for student development and education
Proactive, results-driven, and self-motivated
Team player with a collaborative spirit
Comfortable engaging with diverse student segments from mature students to fresh school leavers.
Requirements:
Preferably a Bachelor's Degree in IT or Digital Marketing or Marketing related fields. Candidates should possess at least a Polytechnic Diploma in IT or Digital marketing or Marketing related fields.
Preferably 1–3 years in student advisory, academic services, admissions, marketing, or a similar education-related role.
Excellent interpersonal and communication skills (written and verbal)
Strong presentation and event coordination skills
Ability to engage and motivate students
Detail-oriented with good follow-up discipline
Analytical mindset and ability to interpret student data
Proficiency in Microsoft Office, CRM systems, and digital and AI tools would be essential
Candidates should also be familiar with Microsoft Office, Microsoft Outlook and the various digital and AI tools.
Other Information:
Working Hours: Monday to Friday, 9am to 6pm.
Work Arrangements: Hybrid (Blend of in-office and remote work)
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Education and Training
Industries Education Administration Programs
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