Outlet Manager

2 days ago

Singapore KOPITIAM INVESTMENT PTE. LTD. Full time

Reporting to the Area Manager, your responsibilities include but are not limited to:

  • Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
  • Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
  • Provide development plans to team members in accordance with the company's KPI.
  • Identify relevant courses for the team members.
  • Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
  • Propose activities according to market needs.
  • Provide yearly sales budget proposals for the outlet.
  • Maintain good working relationships with landlords, relevant authorities/ agencies, licensees and sub-contractors.
  • Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions.
  • Liaise with landlords on building matters, joint promotions and events.
  • In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees.
  • Responsible for sourcing and recommending suitable food types to fill up vacant stalls.
  • Conduct regular checks on food quality and provide feedback to licensees.
  • Ensure selling prices of stalls according to licensee agreements.
  • Assess and provide evaluation of subcontractors' performance.
  • Supervise and provide guidance to licensees and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
  • To plan and carry out M&E works according to schedule.

Administration

  • Planning work schedule of the team.
  • Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
  • Handle disciplinary issues, grievances, disputes and work tension among the team.
  • Handles the termination procedures as per company’s guideline.
  • Effectively communicate company policies and procedures to team members, licensees and contractors etc.
  • Accountable for outlet float money, petty cash and daily sales collection.
  • Responsible for ensuring licensees’ daily sales received, are correct and being

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