Claims Manager, Life and Health, APAC

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PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.
Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.
Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:
Shape your own career
Grow in a supportive environment
Connect with a community of experts
Make an impact
View Home - PartnerRe Experience e-book to find out more about what it's like to work at PartnerRe.
We are always looking for bright, proactive individuals to join our team
Please follow our Careers page for all updates on new positions. We look forward to receiving your application.
PartnerRe is an equal opportunities employer.
Please join our company LinkedIn Page for all updates on new positions that are coming live.
PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.
Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.
Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:
Shape your own career
Grow in a supportive environment
Connect with a community of experts
Make an impact
View Home - PartnerRe Experience e-book to find out more about what it's like to work at PartnerRe.
We are always looking for bright, proactive individuals to join our team
Please follow our Careers page for all updates on new positions. We look forward to receiving your application.
PartnerRe is an equal opportunities employer.
Please join our company LinkedIn Page for all updates on new positions that are coming live.
Job Description
About this job:
The role of the Claims manager, Life and Health, APAC (Asia, Australia and New Zealand) requires delivery of quality claims services for our clients in the APAC region. The ideal candidate must be able to manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer-orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients.
About the role:
Key responsibilities
Provide accurate and timely assessment of claims from cedants, thus supporting the business unit productivity, quality, and service level standards
Manage claims related responsibilities for clients in APAC and provide clients with expert opinions including complex claims and thought leadership insights from a technical perspective
Review, resolve and respond to claims, disputes and inquiries
Conduct audits and onsite reviews as required by our market unit
Engagement in projects and process improvement initiatives (internal and external)
Support the Medical solutions and business teams with product development and tenders from clients in APAC, including supporting cedant claims capability assessments and treaty reviews
Maintain profitability and sustainability of the books of business via client engagement and strategic portfolio reviews
Support the proper governance and compliance framework within the claims function in APAC
Develop and deliver claims technical training to clients across APAC, including being involved with regional claims training programs across APAC
Support the delivery of claims solutions to clients such as disability claims scores and claims rules engines
Collaboration with claims team members in the global team and other markets within PartnerRe
Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders
Enhance our footprint in industry associations across APAC
Any other projects or responsibilities assigned as part of the APAC team
Qualifications
About you:
Technical skills/competencies
Have extensive Life (re)insurance technical claims expertise and have experience in handling mortality, critical illness, ADB, disability benefits including Income protection and TPD
Have a strong understanding of products across group and retail markets, including good understanding of underwriting and claims practices, especially across the ANZ market. Having experience of the APAC market will be an added advantage
Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
Understand the market regulatory framework including the application of the Life Insurance Act, Insurance Contracts Act, and the Life Insurance Code of Practice
Proficiency in written and oral English is a must
Chinese language capabilities will be an added advantage
Soft Skills
Are a team player, with well-developed analytical and problem-solving skills and have a strong client centricity mindset
Have good self-management, planning, organizing and time management skills
Have excellent influencing, negotiation, and presentation skills
Have superior oral and written communication skills with an ability to relate well with others and explain complex problems in a simple manner
Are curious, an active listener, bring energy and have a real desire to contribute to a high-performing team to help the business unit achieve great success together
Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
Work experience
10 years' or more of Life (re)insurance experience in the management of claims across all benefit types (particularly IP and TPD) either across Group or Retail with experience in ANZ market
Education
Have a graduation or above degree either in medical or para-medical field, life sciences or finance
Professional qualifications/Designation
Fellow, Life Management Institute (FLMI) or Advanced Certificate in Life Insurance Claims Operation will be advantageous
Additional Information
PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best. We invite you to learn more about D&I at PartnerRe.
Thank you,
PartnerRe Hiring Team
Seniority level
Seniority level Director
Employment type
Employment type Full-time
Job function
Job function General Business
Industries Insurance
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