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Assistant Manager, Health Claims

2 weeks ago

Singapore HSBC Full time

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an** Assistant Manager, Health Claims.**

**Principal Responsibilities**
- Manage a team of health claims handers, and take responsibility for management of all KPIs, including turnaround time and accuracy of assessment
- Manage relationships with internal/external stakeholders on claims related matters
- Monitor and Manage development and productivity of your team
- Assist to provide necessary information and ad-hoc assignment to Senior Manager / Manager to allow for accurate and timely submission of reports to management
- Investigate and escalate technical claim issue as and when experienced
- To initiate improvement of process, workflows or system on a continuous basis
- To meet different TPA to discuss business guidelines
- Auditing of TPA claims and preparing reports
- Prepare claims reports and TAT reports as and when requested by brokers/intermediaries
- Continuous engagement in cost containment exercises and FWA activities
- Participate in scheduled internal and external audits
- Collaborate with inter-departments on process improvements for enhanced customer satisfactory
- Be vocal and engaged for all related projects, and a change champion for developments

Requirements

**Requirements**:

- A recognised Diploma or Degree in any discipline
- Minimum of 5 years of related work experience in the health insurance industry, preferably experience with handling Group Hospital & Surgical and Outpatient Claims
- Excellent verbal and written communication skills and interpersonal skills
- Able to work independently and a fast learner, able to grasp processes and system quickly
- Able to multi-task and work under pressure to meet tight deadlines in a face-paced environment
- Strong customer orientation, team player

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.