Parts Supervisor

5 days ago

Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

Job Title: Parts Supervisor (BYD/Denza)

Location: Ubi

Reports To: Aftersales Manager

Manages: Parts Planning / Parts Sales Advisors (Assistants) / Parts Storekeepers

Job Objective:

Ensure smooth operation of the parts department by controlling and supervising all processes, including inventory, sales, operations, and planning, to achieve optimal department performance.

Key Responsibilities:

  • Parts Management:

  • Maintain and store all types of parts required by the dealership.

  • Ensure appropriate inventory levels using necessary tools or organizational measures, while complying with relevant regulations.

  • Develop process flowcharts and checklists to optimize parts department operations.

  • Control all management-related processes in the parts department, including manual records, ledgers, and internal audits.

  • Analyze monthly profitability of the parts department based on revenue and operating costs; take corrective actions when needed and regularly monitor invoicing.

  • Ensure complete records for parts receiving and issuing.

  • Provide coordination and support for after-sales activities, such as service campaigns and promotions.

  • Monitor product range development and adjust inventory levels as needed.

  • Maintain accurate procurement records and stocktaking lists according to corporate regulations.

  • Plan and review parts raw materials, operational resources, and equipment.

  • Regularly review slow-moving items and implement measures to improve service levels.

  • Personnel Management:

  • Strengthen training for parts department apprentices and supervise compliance with safety regulations.

  • Implement measures to motivate parts department staff.

  • Conduct performance evaluations of full-time employees and, with authorization from the After-sales Service Manager, promote or terminate staff.

  • Develop an effective sales team capable of meeting customer parts needs, with technical and sales proficiency.

  • Other Responsibilities:

  • Implement workplace safety standards.

  • Liaise with suppliers regarding orders, pricing, and delivery schedules.

  • Maintain effective communication with customers, PDC, and other departments.

  • Ensure timely updates of parts-related information for staff.

Job Requirements:

  • Minimum of 3 years of relevant service management experience.

  • Strong knowledge of automotive repair and management principles, with good marketing awareness.

  • Excellent management, organizational, coordination, and communication skills, strong comprehension and execution abilities; proficient in office software and data analysis.

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