#NEW#Senior Incident
2 weeks ago
#NEW#Senior Incident & Problem Management Specialist - 12month We are seeking an experienced IT professional to manage and coordinate incident and problem management processes across multiple regions. The ideal candidate will ensure timely resolution of IT incidents with minimal business impact, provide expert guidance in incident management, and drive continuous improvement across IT service operations. Key Responsibilities: Manage IT incidents end-to-end, collaborating with multiple technical and business teams to restore services promptly. Ensure Incident and Problem Management processes align with ITIL best practices, Service Level Agreements, and organizational needs. Provide clear, timely communication to senior technical and business stakeholders throughout incident resolution. Conduct problem investigations, identify root causes, and implement lasting solutions. Document known errors, operational workarounds, and processes to improve service efficiency. Act as a Subject Matter Expert in Incident Management and support process standardization across teams. Track, report, and analyze operational performance, generating management information for informed decision‐making. Support change management initiatives to improve success rates and reduce business impact. Quickly understand existing systems and processes, identify gaps, and propose actionable improvements. Develop personal expertise in supported applications and IT processes, maintaining up‐to‐date documentation. Required Skills & Experience: 10+ years’ experience in IT incident and service support roles, preferably within banking or payments environments. ITIL V3 Foundation Certification. Strong background in IT support, service operations, and process documentation. Proven ability to work under pressure, manage multiple priorities, and deliver results independently. Excellent communication skills with the ability to engage effectively with all levels of management. Detail‐oriented, proactive, enthusiastic, flexible, and a collaborative team player. Desired Skills: Experience with process design, process improvement, and Six Sigma/DMAIC methodologies. Exposure to large enterprise IT environments and financial services operations. Knowledge of software development methodologies and risk management practices. Why Join Us: Opportunity to work on global/regional IT systems impacting multiple business regions. A challenging, high‐output environment where your expertise directly influences business continuity and operational excellence. Continuous learning and professional growth through exposure to diverse IT and business processes. Please reach out to with your updated resume and contact details. Incomplete applications may not be considered /Only shortlisted candidates will be contacted. Business Registration Number: D | Licence Number: 10C5117 | EA Registration Number: R #J-18808-Ljbffr
-
Digital Forensics Incident Responder
3 days ago
Singapore IMDA Full timeJoin to apply for the Digital Forensics Incident Responder role at IMDA Join to apply for the Digital Forensics Incident Responder role at IMDA Get AI-powered advice on this job and more exclusive features. Work with current team and ensure smooth operations of daily operations Work with DFIR analysts to ensure timely response to security incidents, root...
-
Senior Incident Responder
1 week ago
Singapore SIX FINANCIAL INFORMATION SINGAPORE PTE. LTD. Full timeSIX operates the infrastructure underpinning the Swiss financial sector and offers a comprehensive range of services around the world in the fields of securities trading and settlement, financial information and payment transactions.- **JJob Introduction The SIX Security Monitoring & Incident Response (SMIR) is the central incident response team for the SIX...
-
Senior Incident Responder
2 days ago
Singapore SIX Full timeWe drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. Singapore | working from home up to 60% | Reference 5304 The SIX Security Monitoring & Incident Response (SMIR) is the central incident response team for the SIX Group. The team is...
-
Incident Manager
4 days ago
Singapore Adyen Full time**This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Incident Manager
2 days ago
Central Singapore Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Incident Manager
6 days ago
Singapore PPRO Full timeWe're driven by a mission to make digital payments accessible to everyone, everywhere. With our innovative payment solutions, we empower businesses of all sizes to access new markets and connect with more customers. Our clients include some of the world's most innovative companies, such as Ant Group, PayPal, and Stripe, who depend on PPRO to accelerate their...
-
Fraud Incident Manager
2 weeks ago
Singapore PAYPAL PTE. LTD. Full timeFraud Defense Command Center Incident Management (FDCC IM) is a diverse team of creative problem solvers driven by a desire to holistically mitigate PayPal Fraud Incidents. FDCC IM facilitates mitigation for Fraud Incidents by working with global cross functional teams throughout the Incident lifecycle. While Incident Management is a challenging role, FDCC...
-
IT Ops and Incident Manager
2 days ago
Singapore Assurity Trusted Solutions Full timeAssurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...
-
Incident Response
1 week ago
Singapore Crypto.com Full timeThe team comprises of multiple functions from Blockchain Security, Operational Security, Security Governance and Compliance and more. We drive a culture of having a growth mindset and being humble to help everyone achieve their potential. Security and Data Privacy Compliance first strategy which has been at the core of our company. The security team helped...
-
IT Ops and Incident Manager
2 weeks ago
Singapore Assurity Trusted Solutions Full timeAssurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...
