People Operations Partner

Role Overview The People Operations family group focuses on creating a modern consumer-grade employee experience across the lifecycle by delivering compliant, efficient and data-driven services. The team serves as the first point of contact for employees and managers, partners closely with HR Business Partners and Centers of Excellence, and leverages platforms such as ServiceNow HRSD and Workday to simplify processes, expand self‑service and continuously improve operational outcomes. The role will be based in Singapore. Sounds interesting? Read on What you will do Handle a variety of People transactions (e.g. onboarding / offboarding, job changes, leaves) with accuracy and compliance; prepare audit documentation and support ER case documentation as needed. Partner with HR Business Partners and Centers of Excellence to support program rollouts (e.g. engagement surveys, compensation changes, headcount planning) and ensure operational readiness, communications and feedback loops. Coordinate with Payroll, Legal, Finance and regional Operations to ensure seamless execution of lifecycle events and a frictionless employee experience. Operate and improve ServiceNow HRSD cases, catalogs and workflows; support Virtual Agent and Now Mobile adoption to reduce friction and improve time‑to‑resolution. Curate, standardise and localise knowledge articles; maintain governance (ownership review cycles) and optimise taxonomy / searchability to increase self‑service. Collaborate on WorkdayServiceNow integration improvements and process changes; validate scenarios and document SOPs and global standards while managing necessary localisations. Use service analytics and dashboards to monitor intake mix, SLAs, backlog health and adoption; conduct root‑cause and trend analysis and recommend improvements with clear success measures. Create simple how‑to guides and quick‑reference content; provide enablement (office hours or micro‑training) and iterate based on employee feedback. Uphold data privacy, security and audit readiness; ensure process controls and evidence are in place. What you will bring Works independently with minimal supervision; proactively takes on complex work and uses sound judgment and interpretation to choose the right course of action; seeks review at critical points. Anticipates subtle or unusual obstacles and takes timely steps to minimise impact and risk. Positively impacts People Operations and closely related business groups. Assists in developing and executing personnel procedures and policies; provides guidance and interpretation for business operations. Communicates clearly and succinctly with both technical and non‑technical audiences (including customers and internal colleagues); effective even in sensitive or challenging situations. Subject‑matter expertise in ServiceNow HRSD (agent role, complex inquiries, onboarding) with the ability to recommend platform/process improvements; familiar with Workday. Comfortable with change; adapts quickly to new tools and processes; focuses on continuous improvement. Collaborative; builds trust with HR teams and cross‑functional partners across regions / time zones. Organised and detail‑oriented; focused on delivering a great employee experience. What You’ll Get Hybrid working mode Career growth and development opportunities Recognitions and rewards Employee Assistance Program Competitive pay, comprehensive benefits and cool perks Culture of giving back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization #LI-BH1 Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, colour, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information or any other classification protected by applicable local, state or federal laws. This policy applies to all aspects of employment, including but not limited to hiring, job assignment, compensation, promotion, benefits, training, discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Employment Type: Full‑Time Vacancy: 1 #J-18808-Ljbffr