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Collections Specialist
1 week ago
The Trade Desk
is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
So if you’re talented, driven, creative, and hungry to join a dynamic, globally-connected team, then we want to talk
The Trade Desk is looking for an individual to join the global credit and collections team as a
Collections Specialist , responsible for managing the Southeast Asia (SEA) collections portfolio. The ideal candidate will be skilled at collaborating across functions and regions with both internal and external stakeholders. Success in this role will depend on the ability to resolve issues in a fast-paced environment, demonstrating resourcefulness and knowing when to escalate matters. This is an individual contributor role reporting to the Credit & Collections Manager, APAC.
What you’ll do
Own collections for customer accounts in Southeast Asia (SEA), including but not limited to Singapore and Indonesia.
Partner with the APAC collections team to meet monthly collection targets, track customer payment commitments, and report on any unusual payment behaviors or potential risks identified during the monthly collections cycle.
Collaborate with the worldwide revenue and billing team to resolve customer inquiries or disputes, acting as the first point of contact.
Work closely with the internal tax team to obtain required withholding tax documents as part of the collections process.
Travel to The Trade Desk offices and customer locations in Jakarta 1-2 times per year, or as needed, to resolve issues and foster relationships with customers and internal stakeholders.
Who you are
Bachelor's degree in accounting, finance, or equivalent.
2+ years of experience in Corporate Collections roles with experience in managing B2B customers.
Knowledge of Basic Accounting and Collections procedures.
Understanding of withholding tax concepts related to customer collections, with the ability to coordinate solutions with corporate tax teams and external vendors.
Proficient in Excel functions (V-Lookups, pivot tables).
Experience with ERP systems and collection software (e.g., Oracle, GetPaid) is a plus.
Ability to manage deadlines and adjust work schedule when necessary, while collaborating closely with teams in NA and EMEA.
Strong attention to detail, time management, and effective communication with stakeholders.
Interpersonal skills to build relationships across functions and locations.
Willingness to embrace challenges and take on responsibilities to improve processes and support the business.
Fluency in Southeast Asian (SEA) languages is a plus as this role regularly interacts with in-market clients in the region.
What we offer
When you join The Trade Desk, you’re joining a family with a great culture.
Competitive compensation packages and full benefits.
Health, Life and Medical Insurance and pension plan.
Mobile Allowance.
Anniversary Programs.
Catered lunches and offsite team-building activities.
Stock options and additional discounted stock purchase opportunities.
Laptop Take-Home Program (Use your laptop for 2 years—get a new one and take your old one home).
Open space work environments and celebrated open-door policy (at all levels) that can inspire out-of-the-box solutions and camaraderie among your coworkers.
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