Field Operations Engineer

Field Operations Engineer - Cable Landing Station
About the Role
As a Field Operations Engineer in Submarine Cable Landing Stations, you will be a pivotal member of our team, responsible for ensuring the seamless operation and maintenance of our critical submarine cable infrastructure. This hands-on role involves applying your expertise in SDH, DWDM, and Ethernet technologies to manage daily operations, conduct essential network testing, and execute complex project implementations and migrations. You will be instrumental in troubleshooting intricate issues, adapting quickly to new challenges, and maintaining the high availability of our global network. This position demands a proactive, detail-oriented individual who thrives in a fast-paced environment, capable of working independently and contributing significantly to the reliability and performance of our advanced communication systems.
Key Responsibilities
Operations and maintenance support of network equipment - DWDM/SDH/Ethernet/IP/MPLS, Transmission Equipment, Submarine Cable Landing Stations' SLTEs.
Resolve proactive and reactive L1 faults arising in the network equipment or individual customer circuits by analyzing, troubleshooting and incident response on the system. Communicate with NOC technicians and/or local service providers and track those problems through to resolution.
Service Delivery/Provisioning support of Carrier/Metro Ethernet, SDH/DWDM, IP/MPLS, Voice, International customer / backbone circuits and last mile links through daily interaction with internal Service Delivery teams. Responsible for layer-1 & layer-2 testing using optical test equipment.
Installation and Commissioning of Transmission/DWDM, IP/ MPLS, Ethernet, Voice or any other network devices through internal projects and perform upgrades within the existing system as per the project plans and scope of work provided by Engineering/ PM.
Supporting submarine cable repair by performing required operations in the PFE, running COTDR tests as required through interactions with the cable repair ship that carry out the subsea cable repair work on a 24/7 basis.
Maintaining accurate inventory of hardware assets (periodic physical asset audits), upkeep perfect circuits/networks records, timely update of OSS/BSS tools, adhering to all internal/external audit requirements including the upkeep of the accuracy of all network operations relevant data, follow all internal process/procedures diligently.
Requirement to perform rotational shift and weekly 24/7 standby duties. Involves frequent travelling to multiple other PoPs (around 20) within Singapore for the operation and maintenance related activities. Travel, when necessary to overseas PoPs / network sites in Malaysia, Indonesia, Thailand, Vietnam, Bangladesh, Brunei for the network implementation / deployment works.
Perform network circuits migration (physical/optical layer migration of multiple links from one device to another in a phased manner to meet network infrastructure's new platform upgrades).
Ensure necessary coordination on certification field level testing. Coordinate with the technical teams for new enhancements issue resolution.
Track and monitor the environmental performance to ensure minimal interruption to network transmission and or network switches.
Lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing the cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments.
It is an Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures.
Key Qualification & Experience Required
2-5 years of relevant experience with Bachelor's degree in Science or Engineering.
Good understanding and working knowledge of SDH, DWDM / Submarine cable system operations, Ethernet technologies and structured cabling. Should have used and be familiar with SDH/DWDM, Ethernet, OTDR, COTDR network testing equipment.
Networks Project Implementation, migration of circuits/equipment experience.
A fast learner with multitasking skills and ability to work under pressure and perform given task with minimal to no supervision.
Possess analytical and troubleshooting skills and knowledge that allows you to adapt effectively in dealing with unfamiliar issues, challenges and problems.
Perks and benefits
We offer a competitive salary and a comprehensive benefits package that includes:
Family healthcare
Bonus / Incentives
Flexible benefits program
Mobile allowance & Business Travel Reimbursement
Paid time off (including annual leave, medical leave, and other forms of leave)
We are an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We celebrate differences and ensure that all qualified applicants receive fair consideration for employment, regardless of race, colour, religion, gender, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity drives innovation, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.
Seniority level
Associate
Employment type
Full-time
Industries
Telecommunications, Computer and Network Security, and IT Services and IT Consulting
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