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Service Controller

1 week ago

Singapore SBS Transit Full time

Our employees are our key assets, and their welfare and development are of paramount importance to us. We listen to what they have to say and are committed to equipping them with the required competencies, skills and knowledge to reach their fullest potential. Those who join us can choose to deep dive in specific areas of expertise or move across functions to gain broad exposure. Regardless of which, they can expect to be rewarded for their efforts and contributions to the company. For those who have the potential to take on higher responsibilities, we are prepared to support their development and nurture their growth.
We offer a competitive remuneration package that is commensurate with qualification and experience, including annual wage supplement and performance bonus. We also provide comprehensive benefits to ensure that our employees are taken care of in the areas of leave and medical provisions, support for family cohesion, flexible benefits, free travel, among others. They are meant to support work-life integration so that our employees can grow professionally and at the personal level.
Service Controller
Responsibilities:
Work with our specialist team on the Common Fleet Management System (CFMS).
Monitor bus service performance in a real-time environment and take the necessary actions to minimize service delays, using online resources and support systems.
Resolve emergencies and restore service disruptions to ensure service reliability of our buses on the roads.
Support the team in achieving optimal deployment of buses and Bus Captains.
Requirements:
GCE 'A' Levels / Diploma in any discipline.
Relevant working experience in Operations is an advantage.
Analytical, with excellent problem-solving and organizational skills.
Composed, with the ability to respond effectively to stressful or unpredictable situations.
Proficient in MS Office applications.
Able to perform shift work.
Ability to identify colours (as candidates are required to monitor the system, which requires good attention and eyesight to avoid any inconvenience or missed opportunities).
To communicate and take emergency inquiries from Chinese/Malay/Indian/Eurasian Bus Captains. Proficiency in Mandarin/English is essential.
Extensive training in operational policies, procedures and service controls, as well as system usage, will be provided for successful candidates.
Special Benefits & Others:
Successful candidate will be entitled to a retention bonus of $3000 & monthly controller allowances of $600*
*Terms & conditions apply.
We regret that only shortlisted applicants will be notified.
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