
Social Media/Community Engagement Executive
3 days ago
About Atome Financial Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities. Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products: Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands Atome Card: A paylater anywhere card. Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK). Our culture is built on values that are core to who we are and what we stand for: We foster an INNOVATION mindset We achieve results with EFFICIENCY and excellence We take pride in the QUALITY of our work We uphold INTEGRITY in all we do We embrace COLLABORATION to work across business lines and borders Responsibilities Monitor and manage public customer feedback and sentiments, across social media, app reviews, Google Business profile and other public platforms through social listening. Support engagement efforts across multiple regions, balancing a consistent brand voice with localized needs. Provide multilingual support for effective communication with diverse audiences, and address customer inquiries and concerns empathetically. Be the point of contact for customers who channelled their feedback via any social media channel/platform. Co-ordinate with the relevant stakeholders to investigate, while communicating politely and timely with customers for reputation management. Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions. Maintain and update customer support content and FAQs for accuracy and localization. Analyze customer sentiment and trends, and prepare regular reports on customer feedback, engagement metrics, and competitive positioning. Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department. Collaborate with internal teams to improve support workflows and customer satisfaction based on feedback trends. Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement. Support the development of customer service tools by sharing insights and participating in testing and feedback cycles. Use AI-assisted tools to enhance support quality and efficiency where appropriate. Requirements Minimum 2 years of experience in customer support or community management, preferably in multi-region roles. Proven track record in managing public-facing support channels Exceptional communication and problem-solving skills, with a strong emphasis on empathy and customer-centricity. Comfortable working with AI-powered tools to enhance support efficiency and consistency. Highly analytical and detail-oriented, with the ability to translate customer feedback into actionable improvements. Thrives in fast-paced environments, maintaining quality and accuracy under pressure. #J-18808-Ljbffr
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Social Media Engagement Executive
5 days ago
Singapore Firstcom Academy Pte. Ltd. Full timeAt FirstCom Academy, we are passionate about empowering individuals with future-ready skills to succeed in the digital world. In this role, you’ll be the voice of our brand — engaging with our online community, sparking meaningful conversations, and building strong connections with learners and professionals across platforms. You’ll play a key role in...
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Community & Social Media Specialist
7 days ago
Singapore WILD DYNASTY PTE. LTD. Full time**Responsible**: - Manage community campaigns, fostering growth, engagement, and cohesion. - Develop and implement social media strategies, including content creation and management. - Manage community engagement by responding to user interactions and addressing issues. - Monitor brand reputation and sentiment across social media platforms. - Direct the...
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Social Media Intern
5 days ago
Singapore CHOW SOCIAL PTE LTD Full timeJob Description: - Assisting to facilitate basic account servicing requirements - Assisting Account Executives & Managers in planning & executing marketing efforts for dedicated client - Monthly content creation for dedicated client for social media platforms - Assist in events / on-ground activation, whenever necessary - Copywriting for social media -...
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Social Media Executive
1 week ago
Singapore Brand Cellar Pte Ltd Full timeBrand Cellar is an integrated PR and marketing communications firm that specializes in media relations, marketing solutions, strategies, and creativity . The company has over 25 years of experience in the industry. Role Description This is a full-time hybrid role for a Social Media Executive at Brand Cellar Pte Ltd, located in Singapore with some work from...
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Social Media Intern
2 weeks ago
Singapore THE SOCIAL PEOPLE PTE. LTD. Full time $36,000 - $60,000 per yearWe're The Social People — a social media agency specializing in beauty, aesthetics, and lifestyle brands across Singapore and Malaysia. We're looking for energetic and creative interns to join our team and help us create content that performs where audiences live.What you'll doSupport the team in day-to-day content creation across TikTok, Instagram, and...
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Social Media Executive
3 days ago
Singapore Next Level SG Full timeNext Level SG is a fast growing digital marketing agency that has completed more than 200 social media projects in the last 3 years. We have grown very quickly and are looking to scale up even more in the next 1-2 years. You can take a look at our website at Nextlevel.sg You will have lots of opportunity for growth, leadership and promotion if you can...
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Social Media and Communication Intern
7 days ago
Singapore TALENTFB PTE. LTD. Full timeWe're looking for a bubbly, passionate & creative Social Media & Communication Rockstar to join our team! You'll be supporting the development and execution of our social media strategy across all major platforms (LinkedIn, Facebook, Instagram, Twitter) to achieve our marketing and communication goals. **Responsibilities** - Develop and implement a social...
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Community & Social Media Manager
2 days ago
Singapore FSA HOLDINGS PTE. LTD. Full timeAbout Us We’re building Singapore’s first social racket club with padel and pickleball courts, a vibrant space for sports, socializing, and lifestyle experiences. We’re looking for a proactive, creative, and people-oriented professional to manage our community, run our social media, and welcome members on-site. Role Overview This is a hybrid role where...
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Social Media Executive
5 days ago
Singapore CLICS PTE. LTD. Full time**Job Title: Social Media Executive **Location**:Singapore **About the Role**: We are seeking a creative and driven Social Media Executive to manage and grow our presence across platforms like Facebook, Instagram, LinkedIn, and more. You will create engaging content, plan campaigns, and build our online community, all while learning how to use tools like...
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Social Media
2 weeks ago
Singapore AddedEducation co Full timeAddedEducation is Asia’s leading education and talent development firm, guiding high-potential students and families through global university admissions, life design, and academic growth. We work with high-net-worth families and high-performing students across more than 15 countries. As we continue to grow, we are building new business lines that deepen...