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Professional IT Support Professional

3 weeks ago


Singapore beBeeTechnical Full time

Job Overview

We are seeking an experienced technical professional to fill the role of Technical Support Specialist. The ideal candidate will possess a strong foundation in computer systems, networks, and software applications, as well as excellent communication and problem-solving skills.

In this role, you will be responsible for providing timely and effective support to customers via various channels, including phone, email, and chat. You will also be required to troubleshoot complex technical issues, collaborate with internal teams, and stay up-to-date with industry trends and emerging technologies.

Key Responsibilities

  • Provide customer support through various channels, ensuring prompt and courteous assistance.
  • Troubleshoot complex technical issues using technical knowledge and problem-solving skills.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Stay updated with industry trends and emerging technologies through continuous learning and training.

Required Skills and Qualifications

  • Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies.
  • Communication Skills: Excellent verbal and written communication skills are essential for effectively communicating technical concepts to both technical and non-technical users.
  • Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently.
  • Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial.

Benefits

  • A competitive salary commensurate with qualifications and experiences.
  • An attractive bonus structure.
  • The opportunity to pursue specializations in security awareness, defensive security, and offensive security.

Other Information

  • This position is suitable for individuals with a strong technical foundation but limited professional experience.
  • Recent graduates or those seeking to transition into a technical role are encouraged to apply.