Personal Beauty Specialist Clé de Peau Beauté 1

Job Description Personal Beauty Specialist (PBS)Luxury brand Clé de Peau Beauté was established in Japan in 1982 with the mission to forge new frontiers in skin‐cell science. Taking its name from the French for the key to skin's beauty, the brand offers skincare, colour makeup and base makeup items on a global scale. Each formula is created to help women unlock skin's innate potential while revealing their radiance. In 2019 the brand launched its Power of Radiance program to help empower women through education. Clé de Peau Beauté will continue to deliver the power of radiance to women around the world. In this document the roles will be collectively termed as PBS. Key Responsibilities The PBS reports into the Counter / Store Manager and Sales Executive (commercial team) and is responsible for providing the brand's highest standard of service to customers at his / her assigned retail outlet, driving sales and profits within the brand, and working closely with the Store Manager to ensure smooth daily operations. Main Functions Ensures smooth day‐to‐day counter / boutique business operations. Works closely with retail team members to achieve sales targets monthly. Exudes proper and professional conduct at the counter. Ensures proper daily grooming (makeup and dressing) based on brand's requirement. Responsibilities (but not limited to)Operations & Achieving Sales Targets Ensures timely reporting for daily store operations. Attends counter briefings from Store Manager to receive updates on brand marketing and education communications. Be aware of sales targets and goals to achieve in the briefing sessions. Monitors personal monthly sales productivity KPIs (AUS / IPT). Maintains a cohesive and cooperative work environment to achieve brand sales targets and business growth. Performs cashiering duties at counter / FSS in a professional manner; highest level of accuracy and integrity required. Follows SOP for team members for the proper management of opening cash float and daily cash collection, consolidates for banking monthly, and documents card charge slips for submission to Finance Department. Reports any discrepancies in daily sales tally to Store Manager and Sales Executive. Stocks / Inventory Management Performs monthly inventory counts designated by Store Manager, manages stock‐in / receiving for stock freshness, and reports to Store Manager any discrepancies, highlighting aging stocks. Practices FEFO (First‐Expired First‐Out) – oldest batch of stocks sold first – ensuring proper stock arrangement. Maintains OOS list and follows up on stock orders with Store Manager, updating on high‐demand SKUs based on current market trends. Counter / Store Maintenance Daily checks on counter / boutique merchandizing units and product displays to ensure adherence to brand's merchandising guidelines; reports discrepancies to Store Manager. Ensures store cleanliness and hygiene through daily housekeeping and post‐Covid hygiene SOP on testers. Reports to contractor / maintenance team on any malfunction of store / counter electricity or fixtures, updating Store Manager. Forecasts and replenishes counter hygiene supplies regularly through Store Manager. Staff Coaching & Development (for Senior PBS)Assists Store Manager in coaching new PBS, coordinating closely with Store Manager and Education Department onboarding agendas. Provides regular updates to Store Manager on the progress of new hires. Ensures all team members are aware of their roles, responsibilities, targets and goals. Coaches slower performing team members by reinforcing service standards and product knowledge, demonstrating selling skills. Assists Store Manager in ensuring team members' daily grooming (makeup and dressing) conforms to CPB high standards and provides feedback for improvement. Service Excellence & CRM Provides an excellent shopping experience for customers at the counter / boutique, ensuring retail team upholds high‐level customer service standards. Handles and manages customer complaints. Recruits new customers and builds good relations with current customers. Is aware of brand's CRM initiatives and customer‐data collection, strictly adhering to PDPA guidelines. Brand Education The PBS undergoes on‐the‐job coaching with Store Manager during first month of employment, then scheduled for 7‐day brand induction with Education Team. Receives trainings in product knowledge, CPB iconic skincare application and makeup artistry techniques, customer service, sales and operation during OJT. Attends all training sessions arranged by Education Department, regardless of virtual or classroom formats. Participates in seasonal seminars showcasing new launches and application techniques. May be considered for further personnel development through career advancement programs, elevating skills in presentation and workshop facilitation. May be selected or requested to work on projects targeting social media to support brand campaigns and launches. Others Assists Store Manager and Brand Team for brand PR, consumer or sale events. Inspires customers with expertise on beauty trends and product knowledge, determining customer needs and assisting in finding appropriate CPB products. May be assigned to work at brand or company external events, including media presentations, livestreams, on‐stage demonstrations and PR events / consumer workshops. Adheres strictly to Shiseido Code of Conduct and Ethics (CoCE). Job Qualifications Expresses strong passion to work in the beauty and cosmetics industry. Minimum GCE N Level or equivalent; equipped with 2‐3 years of luxury skincare retail brand experience preferred. Possesses certificate(s) in Facial Treatment / Makeup Artistry preferred. Good English written and verbal communication skills with a pleasant personality. Computer literacy, especially in Office 365 Suite (MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Teams). Is reliable, dependable, and punctual. Has high standard of attention to detail and demonstrates strong initiative in given tasks. Displays good leadership (people management), strong communication and problem‐solving abilities; works well in a team. Demonstrates ability to multi‐task and manage stress in fast‐paced team environment. Able to work flexible schedule, including weekends and/or public holidays (dependent on counter staffing needs). Application Instructions Interested candidates should send their complete CV with recent photograph attached to We regret to inform that only shortlisted candidates will be notified for interview. CVs without photograph attached will be rejected. About the Brand Today Clé de Peau Beauté remains driven by an uncompromising pursuit of excellence and an unwavering belief in the limitless reserve of inner beauty. With a full range of exceptionally crafted skincare, colour and complexion products and an unparalleled level of service, Clé de Peau Beauté empowers each and every woman to unlock the power of her radiance and shine her light on her world. #J-18808-Ljbffr