Millennium Technology Services | Service Delivery Engineer

3 days ago


Singapore Millennium Technology Services Full time

Customize Consent Preferences
Always Active
Responsibilities
Building a personal relationship with key client staff;
Successful Service Delivery;
SLA achievement and high level of customer satisfaction;
Good communication around issues and opportunities – get things done, make things happen;
Building service reports;
Technical documents update and arrangement;
Internal technical training to team and self-study for new technical and product;
Service reporting and sponsoring service delivery meetings;
Removing all obstacles to customer satisfaction;
Looking out for client’s and MTS long term interests;
Following up if service delivery is not meeting expectations;
Requirements
Familiar with Avaya product line, 3-5 years of experience of Avaya product;
Experienced in handling integration projects independently, including but not limited to AVAYA CM+ AES + AACC+ AAEP + CMS platform. If you have SBC, Equinox implementation experience, it will also be fine;
Solid skills in troubleshooting, familiar with H.323, SIP protocol;
Being able to work under pressure;
Avaya certificate is a plus, such as ACIS or the higher ones;
Should have done Avaya implementation and configuration of AAEP, AACC, POD etc.;
Avaya media-gateway firmware upgrade;
Installing and administration of SMGR/SM;
Information Technology Consulting, Sales Managers
Headquartered in Singapore, MTS is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe.
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