Infrastructure service delivery manager

4 days ago

Singapore DXC Technology Inc. Full time

Infrastructure Service Delivery Manager Apply locations SGP - SINGAPORE time type Full time posted on Posted 6 Days Ago job requisition id 51535652 Job Description: DXC Technology (NYSE: DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. Essential Job Functions: Assist in the management and operation of infrastructure services, providing support to the team. Contribute to the implementation of infrastructure strategies and projects. Help maintain the performance and availability of infrastructure systems while troubleshooting issues. Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation. Participate in the implementation of best practices and process improvements within the infrastructure services. Assist in the development of infrastructure documentation, including policies, procedures, and reports. Contribute to the optimization of resource allocation for infrastructure tasks and projects. Effective communication to provide support and collaborate with team members. Reporting Responsibilities: Provides weekly/monthly/quarterly/annual reports designed around the success/measurement metrics. Provide improvement opportunities with an action plan if applicable. Generate charging/billing report with clear indicator of work done. Coordination Responsibilities: Gather and receive feedback on the contractors' work performances. Coordinate and guide the contractor staff on improvement of services. Schedule and manage resources to ensure sufficient allocation. Training Responsibilities: Design training plan for existing SOW and new services that might be added. Provide and manage training schedules to ensure technical proficiency requirements are met. Site-Lead Responsibilities: As internal on-site team's operation lead, which is the Po C and semi-business partner to users. Direct BAU operation and monitor daily ticket situation. Assign operation tasks based on the business requirements. Operation escalation point. Review ticket metrics to identify gaps and improvement opportunities. Service Delivery Lead Responsibilities: Assign resources for Ad-Hoc tasks (outside agreed service hours). Human resource allocation for On-Site contractor. Review improvement opportunities and convert to action plan if applicable. Manage BPO contractor team's performance. Basic Qualifications: Bachelor's degree in a relevant field or equivalent combination of education and experience. Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role. Proven experience in infrastructure technology management. Proficiencies in technical knowledge and teamwork. A continuous learner that stays abreast with industry knowledge and technology. Other Qualifications: An advanced degree in a relevant field is a plus. Relevant certifications, such as Comp TIA A+, Microsoft Certified: Azure Fundamentals, or AWS Certified Cloud Practitioner, are a plus. #J-18808-Ljbffr

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