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Senior Supervisor

1 week ago

Singapore ELEVEN COLLECTIVE PTE. LTD. Full time

We are a modern restaurant looking for a friendly and proactive Senior Supervisor to join our team If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you
Our Senior Supervisor will oversee daily service, train and supervise Front of House staff, and ensure compliance with safety/sanitation regulations. The perfect candidate is an excellent team player, reliable, empathetic and handles difficult situations respectfully.
Salary:
S$ 3,200 - $3,700 depending on work experience
Benefits:
Monthly Sales Incentive $250 to $500
Staff Meals Provided
Birthday Benefits
Responsibilities:
Ensure that an impeccable customer experience for guests is maintained
Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning
Coordinate and ensure proper communication between Front of House and Back of House operations teams
Organise, supervise and roster shifts
To maintain a healthy work environment for all team members and assist to resolve any issues between team members
Assist the Restaurant Manager in overseeing the beverage programme
Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs
Managing and maintaining the POS software systems
Supervise execution of all delivery orders
To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events
To assist in building a database of regular clients and providing them with efficient and professional customer service
Requirements:
At least 2 years of hospitality experience in leading and managing a team of restaurant professionals
Positive mindset and approachable demeanour
Natural people skills
A desire to deliver an experience beyond guests’ expectations
Excellent communication skills, both written and verbal
Confidence with handling POS systems
Great time management and problem-solving skills
Ability to stay calm, organised, and efficient under pressure
Has great initiative and team leadership skills
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