UX Traineeship, Transformation Office

11 hours ago

Singapore Monetary Authority of Singapore Full time

What the role is The UX traineeship position within the Transformation Office focuses on user experience research and service optimisation to enhance citizen interactions with sports and recreation services. The trainee will develop competencies in user research, journey mapping, data analysis, and service design thinking whilst gaining experience translating user insights into actionable improvements. What you will be working on Gather and document user feedback through surveys and data collection to identify pain points across service touchpoints Develop detailed service journey maps to visualise citizen interactions with our services Perform analysis of user feedback to generate actionable insights for service improvement decisions Identify opportunities for process enhancement and service optimisation Prepare research documentation and assist with implementing user‐centred design solutions What we are looking for Relevant degree qualification Strong analytical and research skills with interest in user experience and service design Good communication abilities and collaborative teamwork skills Basic understanding of user research methodologies and data collection tools Prior experience in user research, design thinking, or service improvement will be valued Key competencies required User research and data collection skills Analytical thinking and insight generation Service design and journey mapping capabilities Communication and presentation skills User‐centric and adaptable mindset Only shortlisted applicants will be notified. The successful applicant will be offered a 6‐month traineeship programme. About Sport Singapore Why We Do What We Do? Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport. #J-18808-Ljbffr

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