
Sales Order Processing Assistant
1 day ago
Order Management Assistant - Sales
About the Role:
As a key member of our sales team, you will play a vital role in ensuring seamless order processing and customer satisfaction. Your responsibilities will include creating sales orders, managing inventory, and providing excellent customer service.
Key Responsibilities:
1. Creating Sales Orders
• Timely create sales orders in the system based on confirmed orders.
• Apply correct item code and pricing when creating the order.
• Liaise with customers and internal stakeholders on order processing.
• Follow-up and respond to customer's enquiries, if any.
• Generate Sales Return Order.
• Administer the Return Order requests and issue credit note.
2. Daily Duties
• Create sales orders as above.
• Convert delivery schedules and assembly sheets into invoices via the system, print out the invoice, and sort the invoices according to the delivery schedules.
• Regularly update product listings, images, and pricing across all digital platforms and ensure the accuracy of the updates.
• Process daily orders across all digital platforms – confirm orders after verifying stock availability and print airway bills for the warehouse to prepare for packing.
• Ensure all parcels are being arranged within a day.
• Arrange with logistics on the collections and follow-up accordingly.
3. Compile and Confirm Orders
• Gather all sales orders from the Sales Team via group chat.
• Input orders into HQ Excel Template.
• Ensure all data is accurate, complete, and up to date.
• Clearly record any customer-specific special requests.
• Share each customer's order summary via group chat for Sales Team to verify.
• Timely create each customer's order list into HQ Excel Template.
• Convert the order list information into another HQ Excel template for labelling purpose.
• Submit the HQ Excel Template to HQ after confirmation by Sales Team.
4. Scanning and Filing Requirements:
• Preferably has experience in order processing or sales admin.
• Able to work across multiple departments.
• Basic practical knowledge in Microsoft Excel.
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